Account Manager

Host Pms; Braga; Híbrido; EUR 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Autonomy and ownership

Career development opportunities

Descripción de la vacante

Host Hotel Systems is seeking an Account Manager to manage a portfolio of hospitality clients, acting as the strategic commercial advisor and driving renewals, upsell opportunities, and long-term value. You will engage with customers to ensure satisfaction, reduce churn, and collaborate with cross-functional teams to deliver tailored SaaS solutions.

The role requires 2–4 years in B2B account management within SaaS or tech, fluency in English and Portuguese, and a proven ability to meet revenue

Formación

• 2 to 4 years of proven experience in B2B account management, customer success or commercial sales within SaaS or technology environments.
• Track record of managing client portfolios with retention, renewals and revenue growth.
• Strong negotiation and relationship-building skills with diverse stakeholders.

Responsabilidades

• Manage an established portfolio of B2B hospitality clients as the strategic commercial advisor.
• Lead contract renewals and commercial negotiations to secure high retention rates.
• Identify cross-sell and upsell opportunities across the product suite.
• Monitor client health metrics and mitigate churn with proactive interventions.
• Coordinate with Product, Implementation and Support teams to resolve complex client needs and escalations.
• Deliver periodical portfolio performance and renewal forecasts to leadership.

Conocimientos

B2B account management

HubSpot

English

Portuguese

Commercial negotiation

Client retention

Educación

Bachelor's degree in Business / Hospitality / Tourism

Herramientas

HubSpot

Descripción del empleo

Are you looking for a new career challenge in a fast-paced technology environment with an outstanding team spirit?

At Host Hotel Systems, the leading hospitality technology provider in Portugal serving over 1,800 clients across hotels, boutique pousadas and short-term rentals, we deliver tailored SaaS and software solutions that elevate operational efficiency and commercial performance.

To support our continuous growth, we are looking for a proactive Account Manager with proven expertise in B2B client relationship management, customer retention and revenue expansion. In this role, you will be the primary commercial partner for an established portfolio of hospitality clients, driving long-term value, renewals and upselling opportunities.

Responsibilities

• Manage an established portfolio of B2B hospitality clients, serving as their strategic commercial advisor and cultivating long-term partnerships;
• Lead contract renewals, commercial negotiations and agreements to secure high retention rates and minimise churn;
• Proactively identify, qualify and close cross-sell and upsell opportunities across the Host Hotel Systems product suite;
• Continuously assess client health, engagement metrics and risk factors, implementing proactive interventions to safeguard client satisfaction;
• Coordinate closely with Product, Implementation and Customer Support teams to resolve complex customer requirements and escalations swiftly;
• Channel actionable client feedback, market trends and competitive insights back to internal product and leadership teams;
• Maintain meticulous customer records, pipeline data and sales activity within HubSpot CRM;
• Deliver regular reporting on portfolio performance, revenue forecasts and renewals to senior management.

Requirements

• 2 to 4 years of proven experience in B2B account management, customer success or commercial sales within SaaS or technology environments;
• Demonstrated track record of managing client portfolios with direct accountability for retention, renewals and revenue growth;
• Hands-on experience working with modern CRM platforms, with a strong preference for HubSpot;
• Professional fluency in both spoken and written English and Portuguese;
• Exceptional interpersonal, stakeholder management and commercial negotiation skills;
• Strong analytical aptitude and genuine comfort working with commercial KPIs and sales forecasting;
• Degree in Business Management, Hospitality Management, Tourism or a relevant discipline, with equivalent practical experience also valued.

Nice to Have

• Working knowledge of the hospitality sector, travel tech, Property Management Systems (PMS) or vertical SaaS solutions;
• Professional working proficiency in Spanish;
• High level of commercial ownership, pragmatism and accountability;
• Proactive problem solver with the ability to prioritise effectively in an agile and execution-focused environment;
• Ability to build trusted client relationships while maintaining a sharp focus on business goals.

What We Offer

• A strategic commercial role with a direct impact on company growth and client retention;
• Real autonomy and ownership over your portfolio alongside close involvement in commercial decision-making;
• A competitive salary package aligned with your role and experience;
• An ambitious, supportive and execution-focused team culture;
• Clear opportunities to advance your career within a rapidly growing technology company.