Senior Account Manager - Marketing Operations

Marketa Recruitment Consulting; Lisboa; On-site; EUR 45,000 - 65,000; Full time

Job summary

A recruitment consulting firm in Lisbon seeks a Senior Account Manager for Marketing Operations to coordinate marketing workflows and manage stakeholder communication. You will lead content delivery activities and ensure campaign readiness across teams. The ideal candidate has 3-4 years of experience in marketing operations and excels in client relationship management and digital marketing processes. This position offers a hybrid work environment, emphasizing teamwork and clear communication.

Qualifications

• 3-4 years experience in marketing operations, account management, or digital campaign delivery.
• Strong understanding of digital or email marketing processes in a multi-region environment.
• High attention to detail and strong organizational skills.

Responsibilities

• Act as the main point of contact for regional stakeholders and internal teams.
• Manage content briefs and asset handovers accurately.
• Oversee day-to-day delivery activities, ensuring deadlines are met.

Skills

marketing operations

account management

digital campaign delivery

client relationship management

attention to detail

communication skills

Tools

Google Workspace

CRM systems

content management systems

Asana

Airtable

Job description

Senior Account Manager - Marketing Operations

About the job Senior Account Manager - Marketing Operations

Lisbon, Portugal (hybrid) | 12-month rolling contract

About the Project

We're supporting a global marketing organization in scaling its operations and audience management function across EMEA. The Lisbon-based Centre of Excellence plays a central role in driving consistency, innovation, and best practices across regional marketing activities.

This position is ideal for someone who thrives on structure, collaboration, and clear communication. You'll help streamline workflows between global marketing teams and production partners, ensuring campaigns and communications are delivered efficiently, accurately, and on schedule.

Role Overview

The Senior Account Manager will coordinate the daily flow of marketing content, assets, and communications through production pipelines. Acting as the bridge between internal teams and client stakeholders, you’ll ensure all requirements, feedback, and approvals are managed smoothly.

Success in this role requires a detail-oriented mindset, excellent stakeholder management skills, and the ability to balance multiple projects in a fast-moving environment.

Key Responsibilities

Stakeholder Management

• Act as the main point of contact for regional stakeholders and internal teams.
• Manage content briefs and asset handovers, ensuring information is accurate and complete.
• Coordinate feedback and approval cycles, maintaining proactive communication throughout.
• Represent the delivery function confidently during check-ins and progress meetings.

Content & Workflow Coordination

• Lead content intake processes and ensure campaign materials align with defined templates, timelines, and audience segmentation.
• Track assets through production and support localization workflows across multiple markets.
• Manage campaign readiness by verifying dependencies across design, copy, and technical teams.
• Maintain up-to-date trackers, timelines, and documentation for visibility and accountability.

Operational Execution

• Oversee day-to-day delivery activities, ensuring deadlines, QA steps, and reviews are met.
• Collaborate with creative, development, and analytical teams to ensure seamless campaign execution.
• Identify and elevate potential issues early, partnering with program or senior management to resolve blockers.
• Contribute to refining operational processes and documentation to improve efficiency.
• Support reporting efforts through preparation of status summaries and delivery reports.
• Work closely with cross-functional teams, including design, copy, analytics, and development.
• Partner with account and program managers to ensure alignment on campaign priorities.
• Support collaboration tools (e.g., Asana, Sheets, Airtable) to maintain transparent workflows.

Required Experience

• 3-4 years experience in marketing operations, account management, or digital campaign delivery.
• Strong understanding of digital or email marketing processes, ideally in a multi-region environment.
• Proven ability to manage client relationships and internal coordination across multiple stakeholders.
• High attention to detail and strong organizational skills, with the ability to meet tight deadlines.
• Experience using marketing, CRM, or content management systems.
• Familiarity with QA and proofreading for content or creative assets.
• Comfortable using Google Workspace or similar collaboration tools.
• Excellent communication skills both written and verbal.

Soft Skills

• Highly organized, structured, and proactive in managing workflows.
• Strong interpersonal and communication skills; able to manage expectations diplomatically.
• Calm and composed under pressure, with a focus on solutions and collaboration.
• Team player who brings clarity, positivity, and accountability to every project.