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Jobs in United States

Process Associate

Process Associate
Genpact
Muntinlupa
PHP 400,000 - 600,000
Urgently required
7 days ago
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Estimator

Estimator
National Painting Group
Manila
AUD 60,000 - 100,000
Urgently required
7 days ago

Tender Manager (Fixed Term Contract)

Tender Manager (Fixed Term Contract)
Schneider Electric - Global
Cavite City
PHP 1,200,000 - 1,800,000
Urgently required
7 days ago

Credit Analyst Invoice to Cash

Credit Analyst Invoice to Cash
Johnson & Johnson
Parañaque
PHP 400,000 - 600,000
Urgently required
7 days ago

Auditor

Auditor
MN Climate Innovation Finance Authority (MNCIFA)
Manila
PHP 600,000 - 800,000
Urgently required
7 days ago
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HR Specialist

HR Specialist
Avida Land Corp.
Taguig
PHP 600,000 - 900,000
Urgently required
7 days ago

Credit and Collection Assistant

Credit and Collection Assistant
NextStep Careers
Rizal
PHP 100,000 - 400,000
Urgently required
7 days ago

Customer Support Representative

Customer Support Representative
TORCH Solutions
Davao City
PHP 400,000 - 600,000
Urgently required
7 days ago
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Admin Assistant

Admin Assistant
Filinvest Development Corporation
Mandaluyong
PHP 100,000 - 400,000
Urgently required
7 days ago

PIPING ENGINEER

PIPING ENGINEER
Zachry Philippines, Inc.
Pasig
PHP 800,000 - 1,200,000
Urgently required
7 days ago

IT Service Desk Officer (Level 2 Officer) - AU MSP

IT Service Desk Officer (Level 2 Officer) - AU MSP
ESC Corporation
Pasig
PHP 100,000 - 400,000
Urgently required
7 days ago

Part-Time Teller

Part-Time Teller
RCBC
Naga
PHP 100,000 - 400,000
Urgently required
7 days ago

ITM-Market Development Associate

ITM-Market Development Associate
Evernest
Davao City
PHP 400,000 - 600,000
Urgently required
7 days ago

Inbound Call Center Agent

Inbound Call Center Agent
Mass Markets
San Fernando
PHP 100,000 - 400,000
Urgently required
7 days ago

Bid Manager Sr.

Bid Manager Sr.
Stefanini Philippines, Inc.
Pasay
PHP 60,000 - 80,000
Urgently required
7 days ago

Logistics Supervisor (Fleet & Distribution 24/7 Operations)

Logistics Supervisor (Fleet & Distribution 24/7 Operations)
Comercial Navero y Elvira Pol. Ind. Postuero - Nave 7-8
Pasacao
PHP 600,000 - 800,000
Urgently required
7 days ago

Associate Director/Director, Analytics & Insights - Sales (Automotive) (Thailand Base)

Associate Director/Director, Analytics & Insights - Sales (Automotive) (Thailand Base)
NielsenIQ
Manila
PHP 600,000 - 800,000
Urgently required
7 days ago

Hiring - Nonvoice Representative - No BPO Experience needed

Hiring - Nonvoice Representative - No BPO Experience needed
Caldwell Communications
Quezon City
PHP 100,000 - 400,000
Urgently required
7 days ago

Port Coordinator - SPX Express (Iloilo)

Port Coordinator - SPX Express (Iloilo)
Shopee
Philippines
PHP 400,000 - 600,000
Urgently required
7 days ago

Leasing Associate

Leasing Associate
AyalaLand Logistics Holdings Corp.
Biñan
PHP 100,000 - 400,000
Urgently required
7 days ago

Distributor Operations Manager

Distributor Operations Manager
Universal Robina Corporation
Quezon City
USD 20,000 - 35,000
Urgently required
7 days ago

Recruitment and Training Specialist

Recruitment and Training Specialist
Arvin International Marketing Inc.
Metro Manila
PHP 400,000 - 600,000
Urgently required
7 days ago

Branch Cashier (Tacurong)

Branch Cashier (Tacurong)
China Bank PH
Tacurong
PHP 100,000 - 400,000
Urgently required
7 days ago

Credit ManagerFilled

Credit ManagerFilled
Dusit Hotels and Resorts in Davao
Davao City
PHP 600,000 - 800,000
Urgently required
7 days ago

Financial Controller

Financial Controller
Filinvest Development Corporation
Manila
PHP 800,000 - 1,200,000
Urgently required
7 days ago

Process Associate

Be among the first applicants.
Genpact
Muntinlupa
PHP 400,000 - 600,000
Be among the first applicants.
7 days ago
Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate , Trust and Safety - English

In this role, you will support customers in English, email, and other support tools.

Responsibilities

  • Provides prompt and efficient service to clients including appropriate escalation of any issues.

  • Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

  • Actively seek solutions through logical reasoning

  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues.

  • Serve as an advocate for the user community.

  • Label content and flag for action

  • Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.

  • Provide Email/Chat, back-office operations support and troubleshoot and resolve issues and to also provide 3rd party app support & testing.

Qualifications we seek in you!

Minimum Q ualifications / Skills

  • Able to work on midnight, 24 X 7 rotating weekday, and weekend shift on a rotational basis, based on the schedule and business requirement .

  • Any Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree

  • Fresh graduate or candidate with experience in service support/related field

  • Effective, clear, and professional written communication in English and Bahasa to support clients (Read and write grammatically correct sentences) via Chat, Email and other support tools.

  • Flexibility to take on multiple tasks, problem solving/critical thinking skills.

  • Demonstrates composure, professional attitude and technical (Computers, Internet) savvy .

  • Preferably with service support experience

Preferred qualifications

  • Effective probing skills and analyzing / understanding skills.

  • Problem solving skills with customer centric approach.

  • Must be able to work on a flexible schedule (including weekend shift work)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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