Client Success Team Leader - Operations & Training

Private Advertiser; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A growing operations firm in Quezon City seeks a Team Leader to oversee client management and team functions. You will lead a team of 15-20, focusing on improving processes and delivering exceptional client service. Ideal candidates will have at least 2 years in a managerial role with strong communication skills. This position offers a comprehensive leadership training program to enhance your capabilities.

Benefits

Leadership Development Program

Positive working environment

Qualifications

• At least 2 years as a Client Manager/Lead or similar role.
• Minimum 2 years leadership experience, preferably in BPO.

Responsibilities

• Plan, coach, and lead all day-to-day team functions.
• Manage client engagement and feedback programs.
• Provide training and coaching to staff.

Skills

Exceptional English communication

Leadership experience

Customer service skills

Job description

A growing operations firm in Quezon City seeks a Team Leader to oversee client management and team functions. You will lead a team of 15-20, focusing on improving processes and delivering exceptional client service. Ideal candidates will have at least 2 years in a managerial role with strong communication skills. This position offers a comprehensive leadership training program to enhance your capabilities.