Remote IT Service Desk & Operations Associate

Manila Recruitment; Taguig; Remote; PHP 1,772,000 - 2,659,000; Full time

Job summary

A fintech company in the Philippines is seeking an Associate Technology Officer to provide IT support aligned with ITIL best practices. This role encompasses desktop support, service desk operations, and business application management, ensuring smooth operations for staff. The ideal candidate has at least 3 years of relevant experience and is proficient in both Windows and Mac OS. Join a growing team that emphasizes collaboration and continuous learning while working in a hybrid setup.

Qualifications

• Minimum 3 years of experience in IT support or related role.
• Strong interest in assisting both Mac and Windows operating systems.
• Willingness to learn and grow in a technology-focused environment.

Responsibilities

• Provide frontline technical support to staff for devices and applications.
• Manage onboarding and offboarding processes for staff.
• Maintain the central Configuration Management Database (CMDB).

Skills

IT service delivery

Systems administration

Business applications

Communication skills

Collaboration

Continuous learning

Tools

Microsoft Power Platform

Zendesk

Jira Service Management

Microsoft 365

Job description

A fintech company in the Philippines is seeking an Associate Technology Officer to provide IT support aligned with ITIL best practices. This role encompasses desktop support, service desk operations, and business application management, ensuring smooth operations for staff. The ideal candidate has at least 3 years of relevant experience and is proficient in both Windows and Mac OS. Join a growing team that emphasizes collaboration and continuous learning while working in a hybrid setup.