Receptionist

KMIA Medical & Dental Supplies; Palawan; On-site; PHP 100,000 - 400,000; Full time

Job summary

A healthcare provider in the Philippines is seeking a Receptionist to greet and welcome patients, manage appointments, and ensure a smooth and organized reception area. The ideal candidate should possess strong communication skills, experience in a customer service role, and the ability to handle stressful situations effectively. A welcoming attitude and professional appearance are essential for this role.

Qualifications

• Previous experience as a receptionist or in customer service is preferred.
• Professional appearance and a welcoming attitude.
• Ability to handle stressful situations and resolve issues calmly.

Responsibilities

• Greet and welcome patients with a friendly and professional demeanor.
• Schedule and manage patient appointments using the clinic’s scheduling system.
• Answer phone calls and respond to inquiries about dental services, pricing, and availability.
• Maintain accurate patient records, including updating contact information and medical history.
• Assist patients with completing forms and processing insurance claims.
• Handle billing and payment transactions, ensuring accuracy and confidentiality.
• Coordinate with dental staff to ensure smooth patient flow and timely service.
• Keep the reception area clean, organized, and welcoming.
• Address patient concerns or complaints promptly and professionally.
• Uphold the clinic’s policies and maintain patient confidentiality at all times.

Skills

Strong communication and interpersonal skills

Proficiency in scheduling or clinic management software

Excellent organizational and multitasking abilities

Basic knowledge of dental terminology and procedures

Job description

Responsibilities

• Greet and welcome patients with a friendly and professional demeanor.
• Schedule and manage patient appointments using the clinic’s scheduling system.
• Answer phone calls and respond to inquiries about dental services, pricing, and availability.
• Maintain accurate patient records, including updating contact information and medical history.
• Assist patients with completing forms and processing insurance claims.
• Handle billing and payment transactions, ensuring accuracy and confidentiality.
• Coordinate with dental staff to ensure smooth patient flow and timely service.
• Keep the reception area clean, organized, and welcoming.
• Address patient concerns or complaints promptly and professionally.
• Uphold the clinic’s policies and maintain patient confidentiality at all times.

Qualifications

• Previous experience as a receptionist or in customer service is preferred.
• Strong communication and interpersonal skills.
• Proficiency in using scheduling or clinic management software is an advantage.
• Excellent organizational and multitasking abilities.
• Professional appearance and a welcoming attitude.
• Basic knowledge of dental terminology and procedures is a plus.
• Ability to handle stressful situations and resolve issues calmly.
• Flexibility to work shifts, weekends, or holidays as needed.