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1,499

Supply Chain jobs in United States

Customer Experience Specialist (Center of Excellence)

Customer Experience Specialist (Center of Excellence)
Henkel
Shah Alam
MYR 30,000 - 60,000
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buyer III

buyer III
Jabil
Bayan Lepas
MYR 60,000 - 90,000

Leave Resume Here – Career Opportunities at SCG Malaysia Office

Leave Resume Here – Career Opportunities at SCG Malaysia Office
SCG
Kuala Lumpur
MYR 40,000 - 80,000

Sr Buyer

Sr Buyer
Jabil
George Town
MYR 100,000 - 150,000

Analyst 3, Inventory Control

Analyst 3, Inventory Control
Sandisk
Batu Kawan
MYR 100,000 - 150,000
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Demand Planner

Demand Planner
Huntsman
Kuala Lumpur
MYR 75,000 - 100,000

09 - Commodity Management Advisor 2

09 - Commodity Management Advisor 2
Celestica Inc.
Kulai
MYR 60,000 - 100,000

Logistic Executive

Logistic Executive
Energy Vault
Petaling Jaya
MYR 30,000 - 60,000
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Supply Chain Analyst

Supply Chain Analyst
Bromma
Pengkalan Hulu
MYR 30,000 - 60,000

Customer Operations Analyst

Customer Operations Analyst
Incora
Iskandar Puteri
MYR 100,000 - 150,000

Commercial Manager

Commercial Manager
Monroe Consulting Group
Malaysia
MYR 55,000 - 85,000

Sales Business Analyst

Sales Business Analyst
Incora
Iskandar Puteri
MYR 30,000 - 50,000

Supply Chain Executive (Omnichannel Ops - Order Management)

Supply Chain Executive (Omnichannel Ops - Order Management)
Love, Bonito
Kuala Lumpur
MYR 150,000 - 200,000

Global Master Black Belt

Global Master Black Belt
Kimberly Clark
Petaling Jaya
USD 127,000 - 158,000

NPI Engineer

NPI Engineer
Avery Dennison
Kulim
MYR 150,000 - 200,000

Manager - Transport (Contract Logistics/SCM)

Manager - Transport (Contract Logistics/SCM)
Great Pyramid
Bayan Lepas
MYR 60,000 - 90,000

SAP COE TM Business Analyst

SAP COE TM Business Analyst
PPG
Shah Alam
MYR 80,000 - 120,000

Finance Manager

Finance Manager
YLP Group
Ipoh
MYR 100,000 - 150,000

Logistics Data & Project Analyst

Logistics Data & Project Analyst
Altera
Bayan Lepas
MYR 100,000 - 150,000

IT Sourcing and Category Specialist

IT Sourcing and Category Specialist
Tollgroup
Bayan Lepas
MYR 120,000 - 180,000

Senior Manager, Engineering Program/Project Mgmt

Senior Manager, Engineering Program/Project Mgmt
Celestica Inc.
Johor Bahru
MYR 150,000 - 200,000

Reliability Senior Lead Engineer 1

Reliability Senior Lead Engineer 1
Celestica Inc.
Penang
MYR 60,000 - 90,000

Principal Supplier Engineer

Principal Supplier Engineer
Boston Scientific Gruppe
Penang
MYR 100,000 - 150,000

NPI Program Leadership / NPI Manager

NPI Program Leadership / NPI Manager
Plexus Malaysia Sdn Bhd
Penang
MYR 60,000 - 90,000

06 - Associate, Operations Quality

06 - Associate, Operations Quality
Celestica Inc.
Johor Bahru
MYR 30,000 - 45,000

Customer Experience Specialist (Center of Excellence)

Henkel
Shah Alam
MYR 30,000 - 60,000
Job description

About this Position: Accountable for securing supply & stock shortages management, ensuring agility and reliability, supporting an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.

What you´ll do
  1. Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels to secure availabilities to fulfill outstanding customer and intercompany orders, while minimizing costs. Manage stock (cross SBU) in case of shortages and force majeures, prioritizing cases based on customer segmentation, customer specific requirements & delivery priority rules. Manage material lifecycle phase in/out in collaboration with CSX, Supply Planning, Material Master Data (MMD) and GBS+. Support ad-hoc requests.
  2. Contribute to the understanding of customer segments, trends, needs, and expectations by analyzing customer feedback (internal/external). Build customer’s trust & relationship by providing relevant & accurate supply and stock information to CSX team and specific customer solutions to ensure superior customer experience and error-free management.
  3. Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities. Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention. Responsibilities may include resolving supply chain/customer issues and/or providing/managing data.
  4. Close collaboration with internal partners/functions, mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions' commitments. Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
  5. Contribute actively to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
  6. Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
  7. Plan own resources according to demand to ensure business continuity, enhance efficiencies, and improve customer satisfaction. Actively participate in regular team meetings to align priorities; prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use KPI’s, performance management systems and reports to improve personal performance.
  8. Comply with company's Corporate Standards, Global SHE, and Sustainability requirements.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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