Business Development Manager

Ferrari Expéditions SA; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading international freight forwarding company in Kuala Lumpur is seeking a Business Development Manager to oversee their Diamond and Jewellery Sales and Customer Service Department. The role involves conducting market research, developing client acquisition strategies, and ensuring high service quality for major clients. The ideal candidate will have a degree in Business/Supply Chain and 3–5 years of experience in business development. Strong communication and negotiation skills are crucial for success in this position.

Qualifications

• Minimum 3–5 years of experience in business development or sales.
• Knowledge in Freight Forwarding/Logistics Industry is a plus.
• Strong understanding of international shipping, Incoterms, customs regulations.
• Proven track record of surpassing revenue milestones.
• Good command of spoken and written English.

Responsibilities

• Manage Diamond & Jewellery Sales & Customer Service Department.
• Conduct market research to identify business opportunities.
• Develop strategies to acquire new clients and expand accounts.
• Serve as the primary point of contact for major clients.
• Manage a strategic business plan to achieve sales targets.

Skills

Strong communication skills

Negotiation skills

Presentation skills

Interpersonal skills

Education

Degree in Business/Supply Chain/Logistics or equivalent

Job description

For our branch in Kuala Lumpur, Malaysia, we are currently recruiting a

BUSINESS DEVELOPENT MANAGER

Main Responsibilities:

• Full ownership on Diamond & Jewellery Sales & Customer Service Department
• Market Research & Analysis
  • Conduct market research to identify new business opportunities and emerging trends in the freight forwarding industry, particularly in the Jewellery, Diamond and Commodities sectors.
• Business Development fáa
  • Develop and execute strategies to acquire new clients and expand existing accounts.
  • Build and maintain strong relationships with key stakeholders, including clients, partners, and suppliers.
• Client Management
  • Serve as the primary point of contact for major clients, addressing their needs and resolving issues promptly.
  • Monitor client satisfaction and work to improve service delivery and customer experience.
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• Strategic Planning
  • Develop and manage a strategic business plan to achieve sales targets and business objectives.
  • Identify and implement opportunities for process improvements and operational efficiencies.
• Reporting and Analytics:
• Track and report on key performance indicators (KPIs) and business metrics.
• Provide regular updates to senior management on business development activities and outcomes.
• Participating in Regional Jewellery Exhibitions (ie Hong Kong, Malaysia, Dubai, Sharjah)
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co‑ordination and ad‑hoc duties.

Requirements

• Degree in Business/ Supply Chain/ Logistics or equivalent.
• Minimum 3–5 years of experience in a business development or sales
• Knowledge in Freight Forwarding / Logistics Industry a plus but not a must.
• Strong understanding of international shipping, Incoterms, customs regulations, and logistics solutions a plus but not a must.
• Successful track record of surpassing revenue milestones
• Excellent communication, negotiation, and presentation skills.
• Strong interpersonal and people management skills.
• Good command of spoken and written English.
• Ability to work independently and manage time and priorities effectively.

AT FERRARI GROUP, WE BUILD RELATIONSHIPS

Ferrari Group the one‑stop service provider in international freight forwarding and logistics solutions for jewelry and luxury goods. Ferrari Group firmly believes that the key to winning the hearts of זיך.clients lies in “adding value”: the company places a very strong emphasis on high service quality, flexibility, timeliness, responsiveness and accurate solutions to customers’ needs. If you have the top skills we require and are interested in discovering why Ferrari Group really stands out from the rest, we look forward to receiving your application.

Ferrari is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by laws. Ferrari makes hiring decisions based solely on qualifications, merit, and business needs at the time.