Jobs in United States

• Serve as the initial point of contact for internal customers who require IT technical assistance, whether through phone or email.
• Conduct remote troubleshooting using diagnostic methods and targeted questions to identify issues.
• Assess the best solution based on the IT issue and details provided by internal customers, guiding them through the problem-solving process.
• Promote internal customer satisfaction by providing preventive maintenance, troubleshooting, and swift resolution of complex problems.
• Refer unresolved issues to the next level of support personnel.
• Utilize strong communication skills to collaborate with cross-functional IT colleagues, both within the country and across multi-regional teams, as part of a unified IT organization.
• Resolve complex problem management issues by investigating and formulating solutions for systems and operations.
• Responsibilities may include server administration, system installation and configuration, network operations and configuration, backup and recovery, as well as software and hardware troubleshooting, all in accordance with service level agreements.
• Interact with IT infrastructure, network services, software systems engineering, and applications development teams to restore service availability and identify the root cause of complex problems.
• Follow up and escalate issues according to system criticality.
• Identify and propose enhancements to procedures.

• Should have a diploma or bachelor’s degree in IT, engineering, or a related field, or possess equivalent work experience.
• At least two years of relevant experience in IT operations, IT infrastructure, or IT service delivery, including support for end users and site-level assistance for other IT functional teams.
• Solid understanding of computer systems, mobile devices, and other technology products.
• Experience primarily with Microsoft (MS) Windows, MS Windows Server, HP/DELL hardware and network equipment, FortiGate Firewall, and MS Defender Anti-virus.
• Strong knowledge and experience supporting Microsoft (MS) 365 products, including MS Exchange, MS Teams Communications, MS SharePoint, and MS Office.
• Ability to independently diagnose and resolve basic technical issues via remote desktop tools (such as TeamViewer or AnyDesk) or on-site support.
• Quality and security oriented, with attention to detail in carrying out procedures.
• Team player who actively shares problems and solutions and proactively assists others.
• Proficiency in English and excellent communication skills, along with a positive attitude toward colleagues and a passion for the role.

Email resume to: ***************@gmail.com

Contact No: 012-2626985