Lobby Ambassador (Contract)

Sunway Medical Centre; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare facility in Ipoh is seeking a friendly front desk officer to greet patients and provide assistance. You will be responsible for guiding visitors, ensuring a professional environment, and supporting hospital procedures. Ideal candidates will have strong communication skills in Bahasa Malaysia and English. Previous customer service experience is an advantage.

Qualifications

• Friendly and approachable with good interpersonal skills.
• Neat and professional appearance.
• Customer service experience is a plus.

Responsibilities

• Greet patients, visitors, and guests in a friendly manner.
• Provide accurate directions and hospital information.
• Assist patients who need help registering.

Skills

Interpersonal skills

Communication in Bahasa Malaysia

Customer service

Education

Minimum SPM qualification

Job description

Job Descriptions

• Greet patients, visitors, and guests in a friendly and professional manner
• Provide accurate directions and hospital information
• Direct and/or accompany patients to the appropriate departments or clinics
• Assist patients who need help registering or locating services
• Ensure the lobby and waiting areas remain organized and welcoming
• Support hospital procedures, including visitor and safety protocols

Job Requirements

• Minimum SPM qualification
• Friendly and approachable with good interpersonal skills
• Able to communicate in Bahasa Malaysia, English, and able to converse in Mandarin/Cantonese is an advantage
• Neat and professional appearance
• Physically fit and able to assist with patient movement if necessary
• Customer service experience is a plus