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Customer Service Executive
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General Manager - Hotel
Plenitude Hotel Management Sdn Bhd
Customer Service Executive
Job summary
A waste management company in Johor is looking for a Customer Service Executive to engage with external stakeholders and manage inquiries via web and WhatsApp. The ideal candidate should be fluent in English and Malay, have at least some experience in corporate customer service, and possess strong communication skills. This role requires a positive attitude and social media savvy.
Qualifications
- Fluent in English and Malay; Chinese is optional.
- Minimum experience in corporate customer service.
- Willingness to help and maintain a positive attitude.
Responsibilities
- Be a positive character and the 'best friend' to external stakeholders.
- Manage corporate web and WhatsApp enquiries.
- Handle public responses and feedback through company media.
Skills
Education
Company Background:
Our Clienthas the unique capability to take in e-waste(SW110 license from DOE), also strong in providing advice on waste tax to foreign-invested companies here. Ontop of that, to promote the initiative, They also closely involved with various district authorities and commercial partnersin delivering campaigns, to educate and push the public to be part of the movement.
Job Responsibilities:
- A positive character who can be the "best friend" to the external stakeholders (customers or social media followers). He or she must possess the aptitude to serve beyond just a messenger.
- Managing Prospects:
- Manning corporate Web and WhatsApp enquiries.
- Have a clear understanding of the company's offerings and protocols.
- Public Responses: Handles replies and feedback from the public through any forms of company's media.
Job Requirements:
- Education: Service-related subjects.
- Languages:
- Fluent in English and Malay (Chinese optional).
- Ability to read/write in English and Malay.
- Experience:
- Minimum experience in corporate customer service (excluding front desk).
- Minimum experience in corporate customer service (excluding front desk).
- Skills:
- Proficient in Windows and basic Microsoft software.
- Social media savvy.
- Personal Qualities:
- Positive attitude, strong communication skills, and a willingness to help.
- Positive attitude, strong communication skills, and a willingness to help.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.