Customer Service Executive

Talent Recruit; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Kajang to manage customer calls, prepare quotations, and ensure customer satisfaction. The ideal candidate should have at least 1 year of experience in admin or sales support, and knowledge of AUTOCOUNT system and Excel is advantageous. This position requires alternating Saturdays and offers a professional working environment.

Qualifications

• Minimum 1 year of experience in general admin or sales support.
• Familiarity with managing invoices and documentation.
• Willingness to work alternate Saturdays.

Responsibilities

• Manage incoming customer calls professionally.
• Prepare accurate quotations and invoices.
• Maintain records of customer interactions.

Skills

Customer service skills

Communication skills

Problem-solving

Education

Minimum SPM

Tools

AUTOCOUNT system

Microsoft Excel

Job description

About the job Customer Service Executive

Company Background:

We are representing a company who specliases in the sourcing, distribution, and manufacturing of frozen and refrigerated food products. As they are expanding, they are looking for a Customer Service Executive to join the team in Kajang.

Job Responsibility:

• Answer and manage incoming customer calls in a professional and friendly manner
• Understand customer needs and provide appropriate product information
• Prepare and send accurate quotations and invoices based on customer requirements
• Maintain records of customer interactions and transactions
• Coordinate with internal teams (e.g., sales, logistics, accounts) to ensure customer satisfaction
• Follow up with customers for approvals, payments, and feedback
• Resolve customer queries and escalate issues when necessary
• Ensure timely and accurate documentation of all activities

Job Requirements:

• Minimum SPM and above.
• At least 1 year working experience as general admin/ sales support that manage invoices and documentations.
• Knowledge in AUTOCOUNT system & Microsoft Excel will be added advantage.
• Willing to work Alternate Saturday half day.

Working Hours:

• Monday - Friday 8:00am 5:30pm
• Alternate Saturday 8:00am - 2:00pm/ 1:00pm