Customer Service Executive - Selangor & Penang

Talent Recruit; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a proactive Customer Service Executive in Selangor to support order processing and customer coordination tasks. The ideal candidate will have 2-3 years of experience in customer service within the manufacturing industry and familiarity with ERP systems like SAP or Oracle. Strong communication and problem-solving skills are essential, along with proficiency in Microsoft Office. This role requires attention to detail and the ability to manage multiple tasks effectively.

Qualifications

• Minimum qualification of SPM/Diploma/Degree in any field preferred.
• 2-3 years of experience in customer service or sales support.
• Familiarity with ERP systems will be advantageous.

Responsibilities

• Process customer orders accurately using the ERP system.
• Coordinate with production and logistics teams.
• Update customers on order status and delivery schedules.
• Resolve customer inquiries and issues professionally.
• Maintain accurate records and generate related reports.
• Support ERP system rollout tasks.

Skills

Customer-focused

Good communication

Problem-solving

Attention to detail

Proficient in Microsoft Office

Education

SPM/Diploma/Degree in any field

Tools

ERP systems (e.g., SAP, Oracle)

Job description

About the job Customer Service Executive - Selangor & Penang

Company Background:

We are representing our client who is in the steel manufacturing industry.As part of our client's ongoing ERP system implementation, they are seeking a proactive and detail-oriented Customer Service(Assistant Officer)to support order processing and customer coordination tasks. This role is suitable for junior candidates who are systematic, customer-focused, and eager to learn within a dynamic manufacturing environment.

Job Responsibility:

• Assist in processing customer orders accurately using the ERP system.
• Support daily coordination with production and logistics teams to ensure on-time delivery.
• Update customers on order status, delivery schedules, and any delays.
• Support customer inquiries and resolve issues professionally.
• Maintain and update accurate records and generate reports related to orders and deliveries.
• Support testing, training, and data entry tasks related to the ERP system rollout.
• Work with other departments to improve customer service processes.

Job Requirements:

• Minimum qualification of SPM/Diploma/Degree in any field will be an added advantage.
• 2-3 years of experience in customer service, order processing or sales support within the manufacturing industry.
• Familiarity with ERP systems (e.g., SAP, Oracle, etc.) will be very advantageous.
• Good communication and problem-solving skills.
• Attention to detail and ability to manage multiple tasks.
• Proficient in Microsoft Office (especially Excel and Outlook).
• Willing to spend extra time to complete tasks.
• Working Hours: Monday to Friday, 8.30am to 6pm