Customer Service jobs in United States

ANTA was established in 1991, while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the company is to integrate the sports spirit of “Going Beyond Oneself” into everyone’s daily life. ANTA Sports principally engages in design, R&D, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. Over the years, the company formed three brand groups: Performance Sports Brands, Fashion Sports Brands and Outdoor Sports Brands, empowering everyone who loves sports. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT and MAIA ACTIVE, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc’teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).

The Supervisor plays an important role in inspiring and managing the boutique team to achieve the mission of the brand and is the primary driver of effective day-to‑day operations in the store. As a bridge between the Store Lead and the Store team, the ASM/Supervisor supports the Store Lead to reinforce, communicate and execute Operational Excellence on the shop floor to ensure luxury retail leadership.

Communicates the importance of image to the store team and sets a good example in “walking the talk”.

Conducts or appoints store staff members to conduct daily checks to ensure that window and in‑boutique displays consistently reflect the essence of the seasonal line and are in accordance with the brand image.

Ensures or appoints store staff members to ensure that the boutique environment is always in optimum condition from cleanliness to maintenance of furniture, fixtures and décor including the professional image of team members.

Inspires Fashion Advisors by being a role model, taking a close interest in their direct reports’ well‑being, and actively participating in their professional development. Achieves this through spending a significant amount of time on the boutique floor observing, interacting and coaching boutique team members.

Assists the Store Lead to formulate performance management objectives and appraises the Fashion Advisors formally every six months, with frequent informal interactions to identify individual strengths and/or weaknesses and develop action plans to build individual strengths and/or address individual needs.

Skillfully adapts management and communication styles in dealing with different boutique team members to achieve maximum results. Acts differently as mentor, coach, counselor depending on circumstances.

Sets up effective communication channels within the boutique team to foster open communication.

Partners with Trainer by following up after training sessions with team members to ensure proficiency in product knowledge, service and sales techniques.

Supports the Store Lead in developing and executing a client‑centric culture among the store team that emphasizes client engagement and building long‑lasting relationships with them.

Works with individual team members to gain a thorough and personalized understanding of every Elite and High Client, actively planning how to attract their return visits.

Sets high standards in all aspects of customer service in consultation with the Store Lead and motivates the store team to achieve these standards via:

• Customer Satisfaction Survey results
• Effective handling of feedback
• Adhering to exchange and return guidelines
• Capturing and keeping up to date on data of each client.

Assists the Store Lead in fostering a positive mindset towards after‑sales service, returns & exchanges, client requests, etc. Understands in general the client’s needs and expectations, and drives the boutique team members to fulfill these needs and expectations.

Supervises direct daily opening and closing inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the Store Lead.

Supervises the Back of House team to ensure that the Back of House is neat, and that stocks are managed efficiently to facilitate Front of House activities.

Conducts or appoints store team member to conduct regular cycle count of inventories; personally conducts the annual full inventory count.

Adheres to company guidelines to ensure that proper controls are instituted to prevent stock losses, pilferage or damage. Monitors and performs spot checks to ensure that these controls are being followed.

Devise a system to ensure that best sellers are continually replenished, and easily accessed in the Back of House, while flagging out slow sellers to the Store Lead and Merchandising team to take further action.

Encourages active participation from the store team during pre and post buy meetings, and mandates providing regular qualitative feedback on products to the Merchandising Team.

Rotates with Store Lead on shift (including weekends and public holidays) to ensure adequate supervision of store team on the floor.

Designs and reviews roster to maximize staff strength in accordance to traffic demands and trading patterns.

Ensures all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed.

Ensures daily sales and appropriate paperwork is accurately completed.

Provides to Store Lead qualitative information on customer trends / demands, competitor activity and merchandise movement on a regular basis.

Attends to all day‑to‑day Operations issues promptly and astutely, seeking direction and guidance from the Store Lead as needed.

• Minimum 4 years of experience with 1.5 years at a supervisory level in store management
• Computer literate, including excellent knowledge of Microsoft Office applications
• Good command of English
• Comfortable with multi‑tasking and able to prioritise tasks
• A good communicator with the ability to interface regularly with internal and external personnel at all levels