Customer Service jobs in Malaysia

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Overview

The Field Service Engineer perform routine customer support activities involving the installation, modification, upgrade, repair, and preventive maintenance of complex equipment and systems to ensure proper working order. This role is responsible to install new system, warranty support, on-site service includes mentoring customers in the operation, maintenance of the system, and recommending continuous improvement. The successful candidate has the ability to work under general instruction with following established policies and procedures to ensure company and customer quality standards are met. In addition, this person will work on problems of moderate scope and demonstrates judgment within a defined procedures and practices with minimum supervision to determine appropriate action.

Responsibilities

• Install, modify, upgrade, repair and perform preventive maintenance procedure on equipment and systems following SOP policies, procedures and work direction of supervisor or site lead.
• Train customer personnel in equipment operation.
• Interface with customer, Technical Service Support, and factory to ensure customer satisfaction with equipment and service levels.
• Conform at all times to Veeco and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
• Prepare SARs, and other reports as required in a timely and efficient manner.
• React to change productively and perform other duties as assigned.
• Attend seminars/conferences on pertinent topics to increase the Veeco knowledge base of standards or innovative ideas.
• Performs other duties as assigned.
  
  

Qualifications

Associate or bachelor’s degree in electronics, physics, robotics; material science and engineering; mechanical engineering or related field with minimum two years’ experience preferably in solvent cleaning or photolithography equipment technology.

Knowledge, Skills & Abilities

• Strong presentation, written and verbal communication skills.
• Ability to work in a team environment.
• Reading and writing fluency in English
• Ability and willing to travel frequently out of home base
  
  

Work Location: Malacca

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.