The Hotel Manager is responsible for overseeing all aspects of a hotel's operations, ensuring guest satisfaction, managing staff, and maintaining profitability. Key duties include leading teams, managing budgets, implementing marketing strategies, addressing guest needs, and ensuring the hotel complies with regulations. Also make sure hotel facilities and accommodation are operational and safe on a day-to-day basis. They supervise hotel staff, set up systems to keep services running smoothly and resolve problems.
Key Responsibilities:
• recruiting, training and supervising staff
• promoting and marketing the business, including developing ways to attract new customers
• managing budgets
• maintaining statistical and financial records
• planning maintenance work, events and room bookings
• liaising with maintenance and other specialist contractors
• handling customer complaints and queries
• ensuring compliance with health and safety legislation and licensing laws
• familiar in Intergrated Design & Build Sdn Bhd (IDB) software and Microsoft Office
Requirements:
• at least two years working experience in hotel line
• excellent numerical skills
• excellent verbal and written communication skills
• the ability to think on your feet and solve problems effectively
• knowledge of a foreign language
• interpersonal skills and confidence dealing with people from a wide range of backgrounds.
• willing to work shifts, irregular hours, weekends and also need to be on-call (available to respond to emergencies at short notice)
Job Info & Requirement
Contract Type Full-time
Job Type Executive
Experience Level 1-3 years
Job Categories Tourism/Hotels
Language Required English, Bahasa Malaysia, Others
Nationality Preferred Malaysians Only
Own Transport None
Salary & Other benefits
Negotiable
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