Customer Success Pro: Caring, Results-Driven Support

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing inquiries via phone and email, while embodying the core values of responsibility and quality. Your ability to manage customer expectations and provide solutions will be key to maintaining brand loyalty. This role offers the opportunity to develop interpersonal skills and work in a fast-paced environment, ensuring that you contribute positively to the customer journey. If you are passionate about helping others and thrive in a collaborative setting, this position is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma in any discipline required.
• B2 level English proficiency in reading, writing, and speaking is essential.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Maintain a positive and professional attitude towards customers at all times.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer experiences through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing inquiries via phone and email, while embodying the core values of responsibility and quality. Your ability to manage customer expectations and provide solutions will be key to maintaining brand loyalty. This role offers the opportunity to develop interpersonal skills and work in a fast-paced environment, ensuring that you contribute positively to the customer journey. If you are passionate about helping others and thrive in a collaborative setting, this position is perfect for you.