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Remote Multilingual Support Agent (English/Spanish/Russian)
Descripción de la vacante
A growing technology company is looking for a full-time remote Customer Support Agent. You will provide front-line support to English, Spanish, and Russian-speaking drivers and fleet managers in North America. Ideal candidates are tech-savvy communicators with at least one year of customer support experience. This role involves identifying areas for improvements and contributing to solutions that enhance customer satisfaction and retention. A headset and reliable internet are required.
Formación
- You must be fluent, clear and concise communicator in English, Russian, and Spanish.
- At least 1 year experience in customer support (or sales) role servicing English-speaking customers.
- Reliable access to high-speed internet is necessary.
Responsabilidades
- Provide front-line support to drivers and fleet managers.
- Identify areas for product/service improvements.
- Participate in implementations of solutions to increase customer satisfaction.
Conocimientos
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.