Trilingual Customer Support Agent - Remote (ENG +SPA +RUS)

HOS247 LLC; A distancia; MXN 454,000 - 637,000; Jornada completa

Descripción de la vacante

A growing technology company is looking for a full-time remote Customer Support Agent. You will provide front-line support to English, Spanish, and Russian-speaking drivers and fleet managers in North America. Ideal candidates are tech-savvy communicators with at least one year of customer support experience. This role involves identifying areas for improvements and contributing to solutions that enhance customer satisfaction and retention. A headset and reliable internet are required.

Formación

• You must be fluent, clear and concise communicator in English, Russian, and Spanish.
• At least 1 year experience in customer support (or sales) role servicing English-speaking customers.
• Reliable access to high-speed internet is necessary.

Responsabilidades

• Provide front-line support to drivers and fleet managers.
• Identify areas for product/service improvements.
• Participate in implementations of solutions to increase customer satisfaction.

Conocimientos

Fluent in English

Fluent in Russian

Fluent in Spanish

Tech-savvy

Customer support experience

Herramientas

Helpdesk/CRM software

Smartphone/tablet configurations

Descripción del empleo

Full-time

Company Description

HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.
Learn more https://hos247.com/

Job Description

This is a full-time remote (work-from-home) Customer Support Agent position. In this role, you will be part of our customer support team, providing front-line support (and occasionally sales assistance) to English‑speaking, Spanish‑speaking, and Russian‑speaking drivers and fleet managers located in the USA and Canada.

You will learn to proactively identify the areas for product/service improvements and participate in implementations of solutions to increase customer satisfaction, user growth and retention. We’re looking for team players who bring a desire to have an impact on the organization and are ready to grow into upper-level positions quickly.

Qualifications

• You must be fluent, clear and concise communicator (oral and written) in English, Russian and Spanish. You have at least 1 year of experience in customer support (or sales) role servicing English-speaking customers.
• You are tech-savvy and familiar with basic smartphone/tablet configurations.
• You will need a reliable access to high-speed internet and provide your own laptop or desktop computer with a headset (required for making/receiving phone calls from our Helpdesk/CRM).
• Familiarity with Helpdesk/CRM software such as Zendesk is a plus, but not required.
• Familiarity with a trucking/logistics industry is a plus, but not required.

Additional Information

A personal computer with a headset and high-speed internet is required for making/receiving calls from our CRM system.

Job Location