Technical Support Engineer – Lighting & Building Systems

Acuity Brands; Guadalupe; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading industrial technology company in Nuevo León is looking for a Technical Support Specialist to enhance customer experience by providing technical assistance for control product lines. Responsibilities include troubleshooting, programming support, and answering design questions. The ideal candidate will possess strong technical skills, customer service experience, and be fluent in English and Spanish. Join us to make a valuable difference in people's lives while working in a diverse environment.

Formación

• Experience in customer service is essential for this role.
• Familiarity with electrical, digital and analog control systems required.
• Strong technical skills are vital for troubleshooting and support.

Responsabilidades

• Provide technical support for control product lines via phone and email.
• Troubleshoot network issues and provide integration support.
• Assist with programming and equipment troubleshooting.

Conocimientos

Customer Service Experience

Knowledge of electrical, digital and analog control systems

Strong technical aptitude

Results Driven

Conflict Management Skills

Excellent Customer Service/Communication

Team Player

Lighting Controls Commissioning Experience

IT Networking Experience

Building Management System Experience

Bi-Lingual English/Spanish/French

Descripción del empleo

A leading industrial technology company in Nuevo León is looking for a Technical Support Specialist to enhance customer experience by providing technical assistance for control product lines. Responsibilities include troubleshooting, programming support, and answering design questions. The ideal candidate will possess strong technical skills, customer service experience, and be fluent in English and Spanish. Join us to make a valuable difference in people's lives while working in a diverse environment.