Specialist Customer Service Support temporal 9 meses

Henkel; Cuautitlán Izcalli; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global company in Cuautitlán Izcalli is seeking a Specialist Customer Service Support to manage sales processes and enhance customer interactions. The ideal candidate should have 1-2 years of experience, strong English skills, and proficiency in Excel and SAP. The role offers a hybrid work model and various employee benefits, including flexible hours and a meal voucher program.

Servicios

Flexible work scheme with flexible hours

Hybrid work model

Diverse national and international growth opportunities

Health and preventive care programs

Gender-neutral parental leave for a minimum of 8 weeks

Employee Share Plan

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

Formación

• 1-2 years of experience in customer service or related fields.
• Advanced English skills required, with Portuguese as a plus.

Responsabilidades

• Manage CSS HCB activities and order release process.
• Monitor incoming orders and track sales orders.
• Conduct data management for reporting and KPI compliance.

Conocimientos

Responsible & accountable

Service attitude

Good communication

Advanced level of English

Intermediate level of Excel

Advanced level of SAP

Nice to have Portuguese

Herramientas

Excel

SAP

Descripción del empleo

About this Position The Specialist Customer Service Support is a key position that is part of the Global Business Services (GBS) team. Its main responsibility is to ensure the correct and timely execution of administrative sales processes (Back Office), acting as the main internal point of contact for the business. This role requires a high level of attention to detail and excellent internal customer service to ensure fluidity in the sales order cycle (Order to Cash).

What you´ll do

• Responsible for CSS HCB activities ranging from: order release, credit note creation, pricing upload and invoice web portal management.
• Closely monitor incoming orders.
• Track Henkel's sales orders in a timely manner.
• Data management for reporting, good KPI management & compliance.

What makes you a good fit

• Responsible & accountable. Sticking to deadlines Service attitude Good communication
• Advanced level of English. Nice to have Portugues.
• Intermediate - Advanced level of Excel and SAP.
• 1-2 years of experience.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.