Spanish-Speaking Customer Support Specialist

TalentPop App; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer support company is seeking a Spanish-Speaking Customer Support Specialist to deliver top-tier support via voice and chat. The ideal candidate will have at least 1 year of remote experience in customer service, be fluent in both Spanish and English, and have excellent communication skills. This role offers a fully remote work setup with competitive pay, paid time off, and performance-based bonuses. Bring your skills to a team that values growth and customer satisfaction.

Servicios

Competitive pay with annual reviews

Paid time off

Monthly health stipend

Performance-based bonuses

Fully remote work

Formación

• 1+ year of remote customer service experience.
• Experience in bilingual support is a plus.
• Familiarity with E-Commerce and CRM systems.

Responsabilidades

• Provide customer support in Spanish and English via voice and chat.
• Troubleshoot customer issues effectively.
• Build strong customer relationships through communication.

Conocimientos

Fluent in Spanish

Fluent in English

Excellent communication skills

Customer service experience

Solution-focused under pressure

Herramientas

Gorgias

Zendesk

Shopify

Descripción del empleo

Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home

Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you're looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.

What You’ll Be Doing

As a Customer Support Specialist, you will be the first point of contact for our Spanish-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.

Key Responsibilities

• Deliver top-tier support in both Spanish and English through voice and chat
• Troubleshoot issues and provide effective resolutions with a customer-first mindset
• Build strong relationships through clear and empathetic communication
• Work closely with teammates to deliver consistent and high-quality service
• Provide customer feedback to help us improve tools and processes

What We’re Looking For

• 1+ year of remote/online experience in customer service or a similar role.
• Experience with bilingual customer support is an advantage.
• Excellent written and verbal communication skills.
• Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
• Calm and solution-focused under pressure.
• Familiarity with E-Commerce and CRM systems is a plus.
• Fluent in Spanish and English.

Tech Requirements

• Personal computer or laptop with a minimum i5 processor
• Reliable internet connection with at least 15 Mbps upload and download speeds

Perks And Benefits

• Competitive pay with annual reviews
• Paid time off for rest and personal time
• Monthly health stipend
• Performance-based bonuses
• Fully remote, permanent work-from-home setup

Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.