Site Operations Leader: Growth & Excellence

Datamark, Inc.; Chihuahua; Presencial; MXN 70,000 - 90,000; Jornada completa

Descripción de la vacante

A leading business process outsourcing company in Chihuahua is seeking an experienced Site Leader to manage operations, ensure quality service delivery, and foster team development. The ideal candidate will have over 12 years of experience in a contact center and at least 6 years in a managerial role. This position offers a chance to influence site performance and align with strategic goals. Key benefits include life insurance and paid training.

Servicios

Life insurance

Savings plan

Paid training

Formación

• Minimum of 12 years of experience in a contact center, preferably within a BPO environment.
• A minimum of 6 years in a managerial position, with a focus on leadership.
• Proven ability to lead teams effectively in a fast-paced environment.

Responsabilidades

• Lead and manage the site’s operations, ensuring all projects meet performance and quality standards.
• Oversees the development and maintenance of departmental and project budgets for their assigned site.
• Fosters and maintains an excellent employee environment to ensure employee retention and high employee morale.

Conocimientos

Leadership

Analytical skills

Communication skills

Interpersonal skills

Change management

Educación

Bachelor’s degree in Business Administration or related field

Herramientas

Microsoft Office Suite

Operational management tools

Descripción del empleo

A leading business process outsourcing company in Chihuahua is seeking an experienced Site Leader to manage operations, ensure quality service delivery, and foster team development. The ideal candidate will have over 12 years of experience in a contact center and at least 6 years in a managerial role. This position offers a chance to influence site performance and align with strategic goals. Key benefits include life insurance and paid training.