Senior Manager, Commercial AI & Digital Solutions

Bristol Myers Squibb; Ciudad de México; Presencial; MXN 1,466,000 - 2,201,000; Jornada completa

Descripción de la vacante

A leading pharma company in Mexico City is seeking a Senior IT professional to drive digital transformation through AI and innovative data solutions. The role includes forging partnerships, developing strategies for market differentiation, and managing multiple projects. Candidates should have a strong background in digital innovation and customer engagement, along with fluency in English and Spanish. Competitive benefits and a hybrid work model offered.

Servicios

Competitive benefits

Opportunities for growth

Hybrid work model

Formación

• 5-10 years of experience in digital innovation, customer engagement solutions, or commercial excellence.
• Strong project and change management skills.
• Experience with digital platforms and CRM systems.

Responsabilidades

• Forge partnerships with leaders to uncover high impact opportunities using AI and digital technology.
• Translate high value business challenges into innovative data & AI strategies.
• Drive omnichannel personalization and next best action capabilities.

Conocimientos

Digital innovation

Customer engagement

Project management

Stakeholder management

Fluency in English

Fluency in Spanish

Educación

Bachelor's degree in information technology, Business, Life Sciences, or relevant AI-driven solutions

Herramientas

Power BI

Salesforce

Python

Descripción del empleo

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Bristol Myers Squibb es un empleador que brinda igualdad de oportunidades. Las personas que apliquen para cualquier vacante, y que estén calificadas para la misma recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, nacionalidad, edad, discapacidad, condición de veterano protegido, embarazo, ciudadanía, estado civil, expresión de género, información genética, afiliación política o cualquier otra característica protegida por la ley.

Senior affiliate level IT role driving digital transformation through AI, data solutions, and innovative technologies to advance commercial strategies; partners with Commercial, Medical, Market Access to identify high impact opportunities, deploy scalable capabilities, and ensure compliant adoption, delivering outcomes such as customer engagement uplift, cycle time reduction, and revenue growth.

Key Responsibilities

• Forge strong partnerships with commercial leaders across Mexico and other Latam countries, to uncover high impact opportunities where AI and digital technology can transform outcomes in priority therapeutic areas.
• Pinpoint high value business challenges and translate them into innovative data & AI strategies to enhance market differentiation, customer engagement, and revenue generation.
• Scout, evaluate, and implement breakthrough AI powered solutions‑leveraging internal capabilities and external partnerships-to improve patient outcomes and drive BMS growth.
• Facilitate collaboration across internal teams and with external innovators (healthcare providers, technology companies) to codevelop and pilot new solutions.
• Craft compelling business cases that mobilize cross functional support and investment, translating complex AI and digital strategies into clear commercial growth.
• Orchestrate seamless delivery from concept to launch by aligning Marketing, Sales, Medical, Legal & Compliance, Regulatory, and Procurement.
• Maximize deployment with clear impact metrics, rigorously tracking performance to ensure measurable value for patients, and sustained business momentum.
• Inspire a culture of innovation and agility across BMS.
• Ensure privacy, security, and Responsible AI guardrails; maintain a local risk register and business continuity plans for critical processes and systems.
• Drive omnichannel personalization and next best action capabilities to enhance HCP/customer experience and field effectiveness.
• Orchestrate local use of enterprise data platforms; automate data integration/analytics flows with delivery centers; progress from descriptive to predictive AI/ML use cases.
• Define KPIs/OKRs and track adoption %, cycle time reduction, quality/compliance outcomes, and business value realized.

Qualifications & Experience

Must Have

• Bachelor's degree in information technology, Business, Life Sciences, or equivalent advanced degree of relevance in AI-driven solutions.
• Proven experience (5-10 years, or more) in digital innovation, customer engagement solutions, or commercial excellence within pharma/healthcare/tech.
• Strong track record identifying, developing, and implementing digital tools and AI driven solutions.
• Demonstrated success delivering cross functional projects in complex, matrixed organizations.
• Experience with digital platforms, CRM systems, omnichannel marketing, and personalization technology.
• Strong project and change management skills; ability to manage multiple projects in dynamic, fast paced environments.
• Experience with tools and technologies such as Power BI, Veeva, Salesforce, GenAI, Python, ML algorithms, Agentic AI, OpenAI APIs, Bedrock (not necessarily all of them)
• Proven influence across global organizational matrices; passion for innovation and measurable impact.
• Proven ability to influence senior leadership and drive strategic digital initiatives.
• Strong stakeholder management and relationship-building skills.
• Fluency in English and Spanish

Would be a plus

• Experience with AI governance frameworks and model risk management.
• Experience leading change management programs tied to digital transformation.
• Certifications in Agile, Design Thinking, or Solution Architecture.
• Expertise in the pharmaceutical industry's commercial processes and solutions and local regulatory environments

#LI-hybrid

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [e-mail] . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

Company: Bristol-Myers Squibb

Req Number: R1596363

Updated: 2025-11-12 03:45:48.568 UTC

Location: Mexico City

Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.