Senior Customer Success Leader - Remote & Bilingual

Parsable Inc; San Francisco (Baños de Agua Caliente); A distancia; MXN 1,282,000 - 1,649,000; Jornada completa

Descripción de la vacante

A technology company in Mexico seeks a Senior Customer Success Manager to oversee strategic enterprise accounts. The role involves maximizing customer value and fostering relationships. Candidates must be fluent in English and Spanish with a minimum of 5 years' relevant experience. Strong problem-solving, negotiation, and communication skills are essential. This position is remote-first, requiring occasional international travel.

Formación

• Minimum of 5 years in Customer Success, Account Management, or Sales at a tech company.
• Strong ability to manage multiple customer accounts effectively.
• Experience with strategic thinking and execution of success plans.

Responsabilidades

• Manage strategic and large enterprise accounts for customer success.
• Collaborate with internal teams to address customer issues proactively.
• Identify growth opportunities for upselling and cross-selling.

Conocimientos

Fluency in English and Spanish

Customer Success management

Problem-solving

Communication skills

Negotiation

Sales and upselling skills

Data-driven decision-making

Customer advocacy

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

Zendesk

Atlassian Suite

Descripción del empleo

A technology company in Mexico seeks a Senior Customer Success Manager to oversee strategic enterprise accounts. The role involves maximizing customer value and fostering relationships. Candidates must be fluent in English and Spanish with a minimum of 5 years' relevant experience. Strong problem-solving, negotiation, and communication skills are essential. This position is remote-first, requiring occasional international travel.