Senior AI-Enhanced Support Engineer

Crossover; A distancia; MXN 1,094,000; Jornada completa

Descripción de la vacante

A leading software enterprise is seeking an Application Support Engineer who will tackle complex customer issues beyond AI capabilities. The role demands a minimum of 3 years in technical customer support and mastery of generative AI tools. This is a full-time, long-term role with a starting compensation of $30 USD/hour. Ideal candidates are self-starters who can adapt rapidly and solve challenges independently, thereby contributing to the company's quality and reliability standards.

Formación

• A minimum of 3 years of cumulative experience in technical customer support positions.
• Proficiency with multiple AI platforms, capability to automate processes and build custom GPTs.

Responsabilidades

• Examine escalated, complex tickets that exceed AI system capabilities.
• Combine advanced human technical knowledge with AI-driven tools to provide outstanding customer support.

Conocimientos

Expert-level generative AI skills

Technical customer support experience

Descripción del empleo

A leading software enterprise is seeking an Application Support Engineer who will tackle complex customer issues beyond AI capabilities. The role demands a minimum of 3 years in technical customer support and mastery of generative AI tools. This is a full-time, long-term role with a starting compensation of $30 USD/hour. Ideal candidates are self-starters who can adapt rapidly and solve challenges independently, thereby contributing to the company's quality and reliability standards.