Remote Safety Event Review Supervisor — Lead & Coach

Samsara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A tech-based safety solutions provider is seeking a Safety Event Review Supervisor to lead its team in Mexico City. This remote role involves overseeing quality reviews of safety events, coaching agents, and ensuring service level agreements are met. The ideal candidate should be bilingual in English and Spanish with supervisory experience in a contact center. Join a high-caliber team dedicated to enhancing safety and efficiency in fleet operations with opportunities for career growth.

Formación

• Must be bilingual in English and Spanish.
• Experience supervising teams in contact centers is required.
• Ability to oversee quality reviews of safety events.

Responsabilidades

• Lead the SER team and oversee quality reviews of safety events.
• Coach agents to ensure service level agreements are met.
• Enhance safety and efficiency in fleet operations.

Conocimientos

Bilingual in English and Spanish

Supervisory experience in a contact center

Quality review oversight

Descripción del empleo

A tech-based safety solutions provider is looking for a dynamic Safety Event Review Supervisor to lead its SER team in Mexico City. This remote position involves overseeing quality reviews of safety events, coaching agents, and ensuring service level agreements are met. The ideal candidate should be bilingual in English and Spanish, with supervisory experience in a contact center. Join a high-caliber team dedicated to enhancing safety and efficiency in fleet operations. Competitive opportunities for career growth await you.