Remote Medical Scheduler

Rockpoint Legal Funding; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading legal funding company based in Monterrey is seeking a full-time coordinator to manage the scheduling and organization of cases for personal injury clients. Responsibilities include coordinating with medical providers, maintaining client files, and providing case updates to all parties. The ideal candidate will have at least one year of customer service experience, be fluent in both English and Spanish, and possess strong organizational skills. This is a remote position offering $6.50 USD per hour.

Formación

• 1+ years of experience in customer service preferred.
• Fluent in English (C1 Minimum) and Spanish.
• Reliable high-speed internet connection.
• Previous experience in personal injury law is a plus.

Responsabilidades

• Coordinate with medical providers to schedule surgeries.
• Answer phones and take detailed messages.
• Advise parties on case status and treatment updates.
• Prepare client forms for review and execution.
• Organize client files with current contracts.
• Obtain billing info for timely payment.

Conocimientos

Attention to detail

Organizational skills

Time management

Computer skills

Discretion

Herramientas

Word

Excel

Outlook

Descripción del empleo

Rockpoint Legal Funding is California's leading provider of funding to personal injury victims and their families while their attorneys fight for a fair settlement.

With the ultimate goal of helping people ease the stress of these legal matters, Rockpoint provides the financial tools and solutions to attorneys and their plaintiffs to quickly bridge the gap between injury and settlement, helping plaintiffs during these unexpected times of need.

Role Description : Responsibilities :

• Coordinating with medical providers and patients to schedule surgeries, procedures, and consultations
• Answer phones (professional phone etiquette), take detailed messages, and redirect calls appropriately)
• Advising all parties of current case status and treatment updates.
• Preparing client forms and contracts for review and execution.
• Keeping client files organized with all current contracts and case documents.
• Working with medical facilities to obtain billing information for timely payment.
• Assist other members of the team with various tasks as they arise.

Job Requirements

• Great attention to detail, excellent organizational and time management.
• Punctual, and reliable must be able to work from Monday thru Friday from 12 PM to 8 PM PST
• Strong computer, data entry, and reporting skills (Word, Excel, Outlook, Internet)
• High ethical standards and integrity
• Be discrete with patients' health information
• Experience in personal injury law is a plus but not required
• Sales and marketing experience is a plus but not required.

Technical Requirements

• You must speak fluent English (C1 Minimum) and Spanish.
• You must have a reliable high-speed internet connection at your home.
• You must have at least 1 year of Customer Service experience over the phone.
• You must have a working computer system.
• Two computer monitors are a plus!

Compensation : $6.50 USD / Hr

Disclaimer: We are an equal opportunity employer and abide by all laws pertaining to the hiring process in the state of California without regard to sex, race, religion, age, etc. employment is offered based on skill, experience, and this employer's criteria for employment.

Job Types : Full-time, Contract

Pay : From $ per hour

Experience :

• customer service : 1 year (preferred)
• scheduler : 1 year (preferred)

Language :

• fluent English (preferred)