Remote Customer Service Representative (Full- Time)

Resonance CX Partners; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer support provider is seeking dedicated individuals for a remote customer service role in Baja California Sur. Responsibilities include providing exceptional service to high-value clients and maintaining accurate documentation in the CRM system. Candidates should possess strong communication skills and experience in customer service settings. The role offers competitive pay at $15.00 per hour and opportunities for bonuses based on performance.

Servicios

Bonus structure tied to performance

Training and development programs

Service-first culture

Formación

• Experience in high-touch customer service or call center.
• Exceptional communication skills with adaptability.
• Detail-oriented with strong ownership of customer experience.

Responsabilidades

• Deliver high-quality customer interactions.
• Serve as primary contact for high-value clients.
• Document all interactions in the CRM system.

Conocimientos

Customer service experience

Verbal and written communication

Empathy

Detail-oriented

Educación

High school diploma or equivalent

Associate degree or equivalent experience

Herramientas

CRM systems

Descripción del empleo

Why Consider This Job Opportunity

• Salary of $15.00 per hour
• Bonus structure tied to customer satisfaction and service quality
• Participate in training and development programs to enhance service skills
• Be part of a service-first culture that recognizes and rewards excellence
• Work remotely from designated states with a stable internet connection
• Join a high-performing team committed to delivering world-class support

What To Expect (Job Responsibilities)

• Deliver a white-glove customer experience through clear, positive, and supportive interactions
• Serve as the primary point of contact for high-value clients, ensuring a professional and empathetic experience
• Actively listen and tailor interactions to meet individual customer needs
• Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up
• Document interactions thoroughly in the CRM system for continuity and accuracy

What Is Required (Qualifications)

• Experience in high-touch customer service, technical support, or call center environments
• Exceptional verbal and written communication skills, with adaptability in tone and language
• Naturally empathetic and patient demeanor, making customers feel valued
• Detail-oriented with a strong sense of ownership for the customer experience
• High school diploma or equivalent required; associate degree or equivalent experience preferred

How To Stand Out (Preferred Qualifications)

• Experience with multichannel support (phone, chat, email)
• Proficient with CRM systems and data tracking

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners