Remote Cloud Support Engineer (Ubuntu/Open Source)

Canonical; A distancia; MXN 1,412,000 - 1,766,000; Jornada completa

Descripción de la vacante

A leading open source software company is seeking a Cloud Support Engineer to resolve complex technical issues for customers using Ubuntu. This globally remote role involves engaging directly with clients, troubleshooting and owning support cases while ensuring the highest customer satisfaction. Ideal candidates will possess a technical degree, hands-on Linux experience, and strong communication skills. The company offers a distributed work environment, personal development budgets, and opportunities for international travel.

Servicios

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Formación

• Ability to engage with customers through various channels.
• Experience with Linux integration and troubleshooting.
• Ability to travel internationally twice a year.

Responsabilidades

• Investigate customer-reported issues and escalate as needed.
• Ensure support cases meet SLAs with high customer satisfaction.
• Contribute to knowledge base articles.

Conocimientos

Professional written and spoken English

Hands-on experience in supporting Linux systems

Customer support experience

Cloud computing expertise

Advanced troubleshooting

Educación

Undergraduate degree in a technical subject

Herramientas

KVM

OpenStack

Docker

Kubernetes

Descripción del empleo

A leading open source software company is seeking a Cloud Support Engineer to resolve complex technical issues for customers using Ubuntu. This globally remote role involves engaging directly with clients, troubleshooting and owning support cases while ensuring the highest customer satisfaction. Ideal candidates will possess a technical degree, hands-on Linux experience, and strong communication skills. The company offers a distributed work environment, personal development budgets, and opportunities for international travel.