Remote Call Center Trainer - Performance & Product Design

Ust; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic health insurance company in Veracruz is seeking a Call Center Trainer to design training programs and support the development of call center agents. The ideal candidate will have a Bachelor's degree and at least 4 years of experience in a similar role. Responsibilities include creating educational materials, conducting training sessions, and monitoring agent performance to ensure high levels of customer satisfaction. The role requires strong organizational skills and the ability to work independently.

Formación

• At least 4 years of experience working as a call center trainer or team leader.
• Strong verbal and written mentoring skills.
• Ability to work remotely and independently.

Responsabilidades

• Develop and maintain call center training materials.
• Conduct training sessions for new and experienced agents.
• Monitor call center associates and identify improvement areas.

Conocimientos

Organizational skills

Customer service best practices

Effective communication

Conflict resolution

Educación

Bachelor's degree

Herramientas

Learning management systems

Descripción del empleo

A dynamic health insurance company in Veracruz is seeking a Call Center Trainer to design training programs and support the development of call center agents. The ideal candidate will have a Bachelor's degree and at least 4 years of experience in a similar role. Responsibilities include creating educational materials, conducting training sessions, and monitoring agent performance to ensure high levels of customer satisfaction. The role requires strong organizational skills and the ability to work independently.