Program Manager, Repair Experiences Lead

Google; Xico; Presencial; MXN 1,437,000 - 1,797,000; Jornada completa

Descripción de la vacante

A leading technology company is looking for a Program Manager in Veracruz, Mexico. The role involves leading complex multi-disciplinary projects, managing schedules, and ensuring effective collaboration across teams. Ideal candidates will have at least 5 years of experience in program or project management and a bachelor's degree. You'll be responsible for building and managing service operations while ensuring customer satisfaction and operational performance. This position offers the opportunity to contribute to innovative programs and projects.

Formación

• 5 years of experience in program or project management.
• Experience with consumer facing products.
• 5 years of experience managing cross-functional projects.

Responsabilidades

• Build and manage Google's consumer hardware service operations.
• Lead relationships with local vendors.
• Own the customer experience and operational performance.
• Collaborate across teams to develop innovative programs.

Conocimientos

Project management

Cross-functional collaboration

Release management

Problem-solving

Leadership

Educación

Bachelor's degree or equivalent

Descripción del empleo

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• Experience with consumer facing products.

Preferred Qualifications

• 5 years of experience managing cross-functional or cross-team projects.
• Experience with release management life-cycles and project milestones.
• Experience managing execution and product delivery- Knowledge of the technical and process challenges associated with the software development life-cycle.
• Ability to be an influential member of an integrated team composed of both technical and non-technical members.

About the Job

A problem isn't truly solved until it's solved for all.

That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.

Your projects will often span offices, time zones, and hemispheres.

It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us.

As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Responsibilities

• Build and manage Google's consumer hardware service operations aligning with our global strategy.
• Lead relationships with local vendors, ensuring they meet performance and timeline goals.
• Own the customer experience, operational performance, and financial results in the country.
• Collaborate across teams to develop innovative programs that ensure support for customer returns and repair
• Track performance metrics, create scorecards, and conduct regular business reviews.

Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also Google's EEO Policy and EEO is the Law.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.