Logistics Analyst

JOYBIRD (Nest Industries, S.A. de C.V.); Tijuana; Presencial; MXN 461,000 - 647,000; Jornada completa

Descripción de la vacante

A logistics company in Tijuana is seeking a Logistics Coordinator to oversee outbound freight operations, ensuring efficient delivery processes and communication with various stakeholders. The ideal candidate holds a Bachelor's degree in International Business with relevant experience and proficiency in Microsoft Office. This role requires strong customs and international shipping expertise, along with effective communication skills. Limited travel may be required.

Formación

• 1-2 years of relevant experience or equivalent.
• Advanced English proficiency, both written and spoken.
• Strong ability to anticipate consequences and interpret decision procedures.

Responsabilidades

• Ensure LTL shipments are loaded and delivered efficiently.
• Monitor shipments until completion and respond to inquiries.
• Data entry for customs and validate documentation as needed.
• Manage returns and pickups in Case Center.
• Track and trace deliveries, obtaining proof as needed.

Conocimientos

Proficiency with Microsoft Office Suite

Multi-discipline transportation experience

Strong communication skills

Adaptability to changing business conditions

Strong Customs and International Shipping experience

Experience in logistics and call center operations

Educación

Bachelor’s Degree in International Business or related field

Herramientas

ERP knowledge systems

Descripción del empleo

Overview

The role executes operations related to Outbound freight, US domestic movements and in-transit units. This role acts as a full-service Logistics representative for Joybird, Nest, and the related dealers, CS representatives, carriers, RDCs, and warehouse personnel.

Responsibilities

• Ensure LTL shipments are properly loaded, routed, and delivered in a safe, economical, and efficient manner.
• Monitors shipments until completed.
• Answers emails from Dealers and RDCs.
• It is in direct and constant communication with Import/Export, JB2 Warehouse, carriers, and RDC’s, customer care and Joybird support email.
• Refers issues as appropriate to the first level of escalation for resolution.
• Process Carta Porte, Bill of ladings, Packing lists, and tenders to the carrier.
• Data entry for customs process, validation and correction if needed
• Close shipments and add tracking.
• Answers calls and e-mails from carriers, dealers, sales reps, customer service Reps, RDCs, etc.
• Manages swap outs, returns/pickups in Case Center.
• Shipping order data: Final mile order data.
• Transfers: LTL and Parcel.
• Supports all stores’ deliveries, new and remerches.
• Monitors all orders In-Transit to make sure they are received and scheduled for delivery.
• Tracks and traces, obtains proof of deliveries, and monitors time sensitive deliveries and expedites products if necessary.
• Arranges special shipments of product requiring special handling.
• Freight quotes requests.
• Supports processing CP, BOL, PL for inbound and outbound shipments when needed.
• Investigations and resolutions of all shipping incidents including but not limited to boxing errors, overages, shortages, loading errors, and delivery problems.
• Supports with administrative logistics activities, such as requisitions, purchase orders control, invoices, etc.

Qualifications

• Bachelor’s Degree in International Business or related field with 1 - 2 years of relevant experience or equivalent.
• Proficiency with Microsoft Office Suite applications.
• Multi-discipline transportation experience including FTL, LTL, Parcel, Multi-stop, and Pool. Strong Customs and International Shipping experience is a must.
• Experience with transportation management operations and call center environments.
• Strong ability to communicate effectively with outside parties, plant staff, and customers.
• Strong ability to anticipate consequences and appropriately interpret multi-dimensional decision tree procedures.
• Adaptability to changing business conditions.
• Written and spoken English, advanced level.
• Up to 5% Travel Required.

Preferred Requirements

• ERP knowledge systems