Lead Engineer - Professional Services and Managed Services

Hewlett Packard Enterprise; Región Centro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global edge-to-cloud technology company seeks a Lead Engineer for Professional Services and Managed Services based in Mexico, with expertise in networking technologies. This role requires extensive leadership capabilities, advanced problem-solving skills, and the ability to mentor others while resolving complex technical issues. Candidates should have over 7 years of experience in relevant technologies, as well as fluency in English and Spanish. This is an onsite work position with some travel requirements.

Servicios

Comprehensive benefits package

Career development programs

Inclusive work environment

Formación

• Lead Engineer role requiring advanced network design skills and extensive technical knowledge.
• 7+ years experience in relevant technologies and customer environments.
• Excellent English and Spanish communication skills.

Responsabilidades

• Lead large, cross-divisional teams or projects and serve as a mentor.
• Resolve technical issues from internal and external contacts.
• Represent the company in customer visits and industry conferences.
• Manage schedule to deliver multiple projects concurrently.

Descripción del empleo

Overview

Lead Engineer - Professional Services and Managed Services. This role is designed as onsite with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture values variety, flexibility, and growth opportunities. Open up opportunities with HPE.

Job Description:

HPE Networking is at the forefront of Network as a Service and next-generation Professional Services. We are building networks for AI and AI for networking. In this role, you will extend HPE’s lead in this fast-growing market, setting the industry benchmark for achieving business and IT outcomes through outstanding customer relationships, impeccable delivery, and service value realization. The key purpose is to be a technical leader and SME, performing network design, leading implementations, and resolving technical escalations for major or complex incidents. You will also coach other engineers and help develop a new delivery center with teams in India, Colombia, Costa Rica, and the United States.

Job Family Definition:

Customer Solution Centers provide remote (off-site) service. Technical teams focus on WLAN, LAN/DC Switching, Routing, Security, NAC, SD-WAN, and other networking solutions that achieve customers’ desired business outcomes.

Responsibilities

• Ability to lead large, cross-divisional teams or projects. Act as a mentor, guide, and leader to other employees.
• Ability to recommend, develop, and participate in developing strategy.
• Successfully resolve technical issues (hardware and software) from incoming internal or external business and end user contacts and proactive notification systems.
• Proactively assist global peers to avoid or reduce problem occurrence.
• Act independently, as part of a team, or as a team leader and exercise independent judgment.
• Articulate clearly, recommend, and explain resolutions to external customers/clients.
• Understand, utilize, and share knowledge of ITIL.
• Manage their schedule to deliver multiple projects concurrently when needed.
• Delivery may involve maintenance windows for production environments and may require occasional night, weekend, or holiday work.
• Travel occasionally (up to 50%) for requirements gathering, workshops, knowledge transfer sessions, and on-site work when needed.
• Represent the company in face-to-face customer visits, industry conferences, vendor meetings, etc.
• Prerequisite knowledge in Wireless LAN, Data Center Switching, Campus and Branch Switching and Routing, SD-WAN, VLAN, MPLS, TCP/IP, IPv4/IPv6, OSPF, BGP, VPN, EVPN, IP Fabrics, Multicast, NAT, CG-NAT, IPSEC, SSL, MAC-Sec, UTM, IDP, encryption technologies, traffic engineering, QoS, and VxLAN.

Education and Experience Required

• Advanced University degree (Master’s level) or equivalent experience; typically 1-2 years beyond first level degree.
• 7+ years of experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills

• Excellent verbal and written English and Spanish communication skills. Additional technical communication skills in Portuguese are highly desired.
• Advanced network design skills related to HPE Networking products and technologies (including both legacy Aruba and Juniper products).
• Document and summarize research, findings, and action plans suitable for use in automated systems. Prior experience deploying Agentic AI preferred.
• Advanced troubleshooting skills in a technical environment.
• Excellent analytical and problem-solving skills.
• Advanced networking troubleshooting skills.
• Specific knowledge and training with the Aruba and Juniper products. Knowledge of Cisco Systems or other similar vendor products desired.
• Superior customer service skills.
• Phone and remote support experience. E-support experience, knowledge and resolution ability.
• Ability to solve and document solutions for usage by other technicians and customers.
• Ability to train peers and new agents on job-related material.
• Ability to take full ownership for resolution with escalated customers.
• Ability to initiate and lead technical action plans.
• Lead or provide expertise to cross-functional teams or projects.
• Exceptional depth of knowledge on one or more highly complex solutions.

Additional Skills

• Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job: Services

Job Level: Master

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammers impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency claiming to work with HPE should be verified by candidates. Any candidate relying on fraudulent representations does so at their own risk, and HPE disclaims liability for any damages or claims arising from such communication.