LatAm Retention Lead: Growth & Engagement

Tripleten; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

An innovative education provider is seeking a Head of Retention for LATAM. This role involves owning retention metrics, leading teams focused on onboarding, refunds, and success, and building effective strategies to enhance student engagement and minimize churn. Candidates should have over 5 years in retention or sales, substantial team management experience, and a strong understanding of retention metrics. A full-time remote position offering a competitive salary and high autonomy in a supportive environment.

Servicios

Competitive compensation

Flexible schedule

High autonomy in operations

Dedicated analytics support

Resources for building systems

Formación

• 5+ years in retention or sales with 3+ years managing teams.
• Direct ownership of retention metrics with documented results.
• Experience building or transforming retention strategies.
• Understanding of churn rate and cohort analysis.
• Comfortable with analytics tools.
• Hands-on execution in retention operations.

Responsabilidades

• Own retention metrics and develop strategies.
• Direct accountability for churn and retention analysis.
• Create playbooks and intervention workflows.
• Lead team processes and design KPI frameworks.
• Collaborate cross-functionally to drive retention insights.

Conocimientos

Retention strategy

Team management

Churn analysis

Cross-functional collaboration

Data analysis

Fluent English

Herramientas

Tableau

Descripción del empleo

An innovative education provider is seeking a Head of Retention for LATAM. This role involves owning retention metrics, leading teams focused on onboarding, refunds, and success, and building effective strategies to enhance student engagement and minimize churn. Candidates should have over 5 years in retention or sales, substantial team management experience, and a strong understanding of retention metrics. A full-time remote position offering a competitive salary and high autonomy in a supportive environment.