IT Assistant

International Schools Partnership; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading educational organization in Guadalajara is seeking an IT Assistant to support technology infrastructure. You'll provide technical assistance, maintain systems, and ensure smooth operations for staff and students. Ideal candidates have a high school diploma, technical training, and basic experience in IT support. Join a commitment to safeguarding and promoting the welfare of children.

Formación

• Basic knowledge of computer hardware and software.
• Experience in IT support or helpdesk role is an advantage.
• Willingness to learn and grow in a school environment.

Responsabilidades

• Provide first-level technical support for staff and students.
• Install and maintain school computers and IT equipment.
• Monitor and report network or system issues.

Conocimientos

Problem-solving

Technical support

Communication

Attention to detail

Customer service

Educación

High school diploma or equivalent

Technical training in IT

Herramientas

Windows operating systems

macOS operating systems

Microsoft Office

Descripción del empleo

Overview

Description

ISP IT Assistant Role Profile

Purpose of Role

The IT Assistant supports the smooth operation of the school’s technology infrastructure by providing technical assistance to staff and students, maintaining hardware and software systems, and ensuring timely resolution of IT-related issues. This role contributes to a reliable and secure technology environment that supports teaching, learning, and administrative functions.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

Key Responsibilities

• Provide first-level technical support for staff and students regarding hardware, software, and network issues.
• Install, configure, and maintain school computers, printers, projectors, and other IT equipment.
• Assist in maintaining the inventory of IT equipment and software licenses.
• Support the setup and troubleshooting of classroom technology (e.g., smart boards, AV equipment).
• Monitor and report network or system issues to the IT Coordinator for resolution.
• Ensure data security by following school IT policies and procedures.
• Document recurring problems and solutions to support continuous improvement.
• Assist with software updates, system backups, and routine maintenance tasks.
• Provide basic training or guidance to staff and students on the use of school technology tools.
• Collaborate with the IT team to support school events that require technological setup.

Skills

• Strong problem-solving and troubleshooting abilities.
• Basic knowledge of computer hardware, software, and networking.
• Good communication and interpersonal skills to assist non-technical users.
• Ability to work independently and manage time effectively.
• Attention to detail and commitment to confidentiality.
• Customer-service oriented mindset.

Qualifications and Experience

• High school diploma or equivalent; technical training or associate degree in IT or related field preferred.
• Basic experience with Windows and macOS operating systems, Microsoft Office, and common educational software.
• Familiarity with networks, printers, and audiovisual equipment.
• Previous experience in a similar IT support or helpdesk role is an advantage.
• Willingness to learn and grow professionally in a school environment.
• Basic English communication skills (written and spoken) if required.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.