Global Logistics Customer Service Supervisor

American President Lines; Cuautitlán Izcalli; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global logistics leader in Cuautitlán Izcalli is seeking a Customer Service Supervisor to lead the Customer Success team. This pivotal role requires strong leadership to ensure exceptional customer service and operational efficiency. You will manage customer inquiries, foster relationships, and monitor contract compliance while collaborating across departments. Ideal candidates will have logistics or customer service experience and excellent communication skills. Join a dynamic team committed to operational excellence and superior customer experience.

Servicios

Opportunities for professional growth

Inclusive and engaging workplace

Dynamic team environment

Formación

• Leadership experience within logistics or customer service environments.
• Familiarity with warehouse operations and contract management is beneficial.

Responsabilidades

• Lead and coordinate the Customer Success team.
• Ensure timely and accurate responses to customer inquiries.
• Monitor contract compliance and collaborate with cross-functional teams.
• Mentor and support the Customer Success team.
• Prepare and present detailed performance reports.

Conocimientos

Proactive problem-solving

Excellent communication skills

Customer-centric mindset

Team leadership

Ability to manage multiple priorities

Descripción del empleo

A global logistics leader in Cuautitlán Izcalli is seeking a Customer Service Supervisor to lead the Customer Success team. This pivotal role requires strong leadership to ensure exceptional customer service and operational efficiency. You will manage customer inquiries, foster relationships, and monitor contract compliance while collaborating across departments. Ideal candidates will have logistics or customer service experience and excellent communication skills. Join a dynamic team committed to operational excellence and superior customer experience.