Fully Remote Office Manager $1400 - $1800 Usd

Monte Cristo Ironworks; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A family-owned business in manufacturing is seeking a Service Coordinator in Xico, Mexico. The ideal candidate will manage scheduling for service teams, ensure customer satisfaction, and handle various tasks without micromanagement. You should possess strong organizational and communication skills, and have a proactive approach to problem-solving. The position offers competitive pay between $1,400 and $1,800 monthly, with opportunities for growth and autonomy in your role.

Servicios

Competitive Pay

Opportunities for Growth

Autonomy in Role

Supportive Team Environment

Formación

• Proven organizational skills and ability to manage multiple tasks efficiently.
• Strong communication skills to handle customer inquiries professionally.
• Ability to build relationships with clients and team members.

Responsabilidades

• Manage scheduling for service teams.
• Communicate with customers about appointments and updates.
• Resolve scheduling conflicts efficiently.
• Maintain organized records of service-related documents.
• Ensure high levels of customer satisfaction.
• Collaborate with leadership for operational efficiency.

Conocimientos

Organization

Communication in English

Empathy

Problem solving

Initiative

Goal-driven mindset

Descripción del empleo

Why Monte Cristo Ironworks?

Monte Cristo Ironworks is a family‑owned company that's been crafting high‑quality steel doors in Oklahoma for over 18 years. We believe in delivering unique craftsmanship and exceptional customer service. If you're looking for a role where your work matters and you can grow with a company that values you, this is the place for you.

We don't micromanage.

We trust you to get things done and provide real opportunities for growth and development.

Role Responsibilities

As our Service Coordinator, you'll be responsible for :

• Managing scheduling to keep our service teams on time and organized.
• Communicating with customers to confirm appointments, provide updates, and address any questions or concerns.
• Resolving scheduling conflicts and ensuring the service team operates efficiently.
• Maintaining organized records of service calls, invoices, and payments.
• Ensuring customer satisfaction by providing timely updates and addressing any issues promptly.
• Collaborating with leadership to reduce stress and streamline day‑to‑day operations.
• Proactively identifying issues and solving them before they escalated.
• Delivering a seamless service experience for both customers and the internal team.

Who We're Looking For

You're a perfect fit for this role if you :

• Keep things organized like a pro, even when there's a lot going on.
• Communicate confidently and professionally in English, handling customer and team interactions with ease.
• Build strong relationships and have the empathy to understand both client and team needs.
• Take initiative and solve problems before they even come up.
• You don't wait for directions—you make things happen.
• Have a goal‑driven mindset, always thinking about how to move things forward and improve our service.

Compensation

• Competitive Pay: USD $1,400–$1,800 per month, full‑time.
• Room to Grow: As we expand, so do your opportunities.
• Trust and Autonomy: We respect your ability to manage your responsibilities without micromanagement.
• A Great Team: We value innovation, problem‑solving, and we genuinely enjoy doing great work together.