Customer Support Specialist - Spanish & Portuguese Speaker

JustMarkets; A distancia; MXN 534,000 - 802,000; Jornada completa

Descripción de la vacante

A financial services company is seeking a Customer Support Specialist who is proficient in Spanish and Portuguese to assist clients through live chat. Responsibilities include understanding client needs, analyzing customer data, and providing effective solutions to service concerns. The ideal candidate will possess strong interpersonal skills, professionalism, and attention to detail. This role offers the flexibility to work remotely, ensuring a positive customer experience and building rapport for potential long-term relationships.

Servicios

12 shifts of annual leave per year

8 shifts of sick leave per year

Flexible shift schedule

Medical budget

Professional education budget

Language learning budget

Wellness budget (gym membership)

Wellness budget (sports gear)

Formación

• Proficiency speaking and writing in Portuguese, Spanish, and English.
• Able to identify solutions verbally and in writing.
• Strong interpersonal skills with high professionalism.
• Attention to detail and punctuality.

Responsabilidades

• Respond efficiently to clients via live chat.
• Analyze customer data for recommendations.
• Clarify customer issues and provide solutions.
• Demonstrate excellent customer service.
• Build rapport and diffuse conflicts.
• Commit to quality standards.

Conocimientos

Proficiency in Portuguese

Proficiency in Spanish

Proficiency in English

Interpersonal skills

Attention to detail

Herramientas

Windows laptop with minimum 8GB RAM

Apple Mac (2015 model or newer)

Descripción del empleo

Customer Support Specialist - Spanish & Portuguese Speaker

Latin America

Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

Requirements

• Proficiency speaking and writing in Portuguese, Spanish and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

We offer

• 12 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Medical budget
• Opportunity to work remotely
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)