Customer Service Representative

Michelin; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A transportation services company is seeking a remote Customer Service Representative to enhance client experiences and manage communications. The role requires handling inquiries through multiple channels, providing exceptional support, and collaborating with the team to ensure satisfaction. Candidates should have strong communication skills, be bilingual in English and Spanish, and possess at least two years of experience in customer service. This full-time position offers competitive pay and is directed at driven individuals looking for career growth.

Formación

• 2+ years of experience in customer service or support roles.
• Advanced English and Spanish proficiency.
• Experience in the transportation or service industry is a plus.

Responsabilidades

• Handle inbound and outbound customer calls for U.S.-based businesses.
• Respond to customer inquiries via phone, email, and live chat.
• Provide quotes and enter orders in the system.

Conocimientos

Customer Service skills

Communication skills

Problem-solving skills

Interpersonal skills

Fluent English

Proficiency in CRM software

Educación

High school diploma or equivalent

Descripción del empleo

Company Description

iDriveYourCar offers professional chauffeurs on demand, serving over 10,000 corporate and individual clients for more than a decade. Our selectively recruited and extensively screened drivers have been consistently vetted through positive client reviews. Our service provides first-class transportation at a fraction of the cost of limos and ride-shares.

Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will handle day-to-day tasks, including responding to customer inquiries, providing exceptional customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves managing communication with clients via phone, email, and chat, addressing any concerns or questions, and coordinating with drivers to ensure successful ride experiences.

Qualifications

• Customer Service, Customer Support, and Customer Satisfaction skills
• FLUENT/NATIVE ENGLISH
• Experience in enhancing Customer Experience
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Proficiency in using technology and CRM software
• Problem-solving and conflict resolution skills
• Previous experience in the transportation or service industry is a plus
• High school diploma or equivalent; additional qualifications are beneficial

Location: Remote (Mexico)

Experience Level: 2+ Years

Base Salary: MXN $3,000 per week (net).

Weekly Bonus: Up to MXN $,000 based on attendance and punctuality.

Total Weekly Earnings: Up to MXN 5,000 net (approx. MXN 20,000/month).

Language Requirement: Advanced English proficiency

About the Role

Our client is seeking dynamic and motivated Bilingual Customer Service Representatives to join our growing team. This is a fully remote, full-time position focused on delivering exceptional service to our clients, while identifying opportunities to upsell relevant services. You will be the voice of trusted U.S.-based home service businesses such as cleaning, plumbing, and electrical companies, ensuring clients feel supported, informed, and valued at every step.

What You’ll Do

• Handle inbound and outbound customer calls for U.S.-based small businesses (e.g., cleaning or electrical services).
• Respond to customer inquiries via phone, email, and live chat.
• Provide quotes, enter orders in the system, and follow up to ensure completion.
• Proactively build and maintain strong customer relationships.
• Recommend suitable products or services tailored to customer needs.
• Resolve customer concerns and complaints promptly and professionally.
• Collaborate with team members to identify upsell opportunities and share feedback.
• Ensure accurate record-keeping of all customer interactions and transactions.
• Follow up with customers to confirm satisfaction and resolution.
• Manage multiple interactions simultaneously while maintaining high efficiency.

What We’re Looking For

• Advanced English and Spanish proficiency (spoken and written).
• Minimum 2 years of call center experience required.
• Experience in customer service and soft sales roles preferred.
• Comfortable using multiple software programs simultaneously.
• Excellent communication, active listening, and problem-solving skills.
• Detail-oriented, proactive, and organized.
• Strong time management and ability to work independently.
• Seeking candidates interested in long-term employment and career growth .
• Base Salary: MXN $3,0 0 per week (net).
• Weekly Bonus: Up to MXN 2,000 based on attendance and punctuality.
• Total Weekly Earnings: Up to MXN 5,000 net (approx. MXN 20,000/month).
• Performance Reviews every 6 months:
• 6-month bonus.
• 12-month salary raise.
• 18-month bonus.
• 24-month salary raise.
• Law-mandated benefits plus additional perks

GENERALIDADES:

• Software CRM (Customer Relationship Management).

Job Title: Banking call center agent

Skills: Banking, financial, customer service, call center

Experience: 3 Years

Onsite role and Full time

We at Coforge are hiring Banking call center agent with the following skillset:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements:

• 6-9 months of call center experience.
• Fluent in English (B2+ to C1 level).
• Must reside within 1.5 hours of the site.
• Comfortable with 10-hour shifts.
• Strong customer service, communication, and problem-solving skills.
• Ability to follow client systems, policies, and compliance standards.

Ayer

Required Skills & Experience

• 1+ years of experience working in customer service/call center environment
• Strong Spanish and English communication skills - both written and verbal
• Ability to be patient, empathetic, and act urgently to resolve customer-centric matters.
• Computer proficiency with MS Suite

Nice to Have Skills & Experience

• Experience working for large enterprise

Job Description

Insight Global is looking for Customer Support Specialists to join a large HCM client on a permanent basis in Mexico. In this role the candidate will be responsible for providing support via phone call and email to customer employees for any payroll related issues. Previous experience working in customer service and strong communication skills/soft skills are essential to succeed in this role. Please note must be available between working hours of 8 am to 8 pm EST for 8 hour shifts.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

Customer Service Manager

Responsibilities

• Recruit, hire, train, and lead the local customer support team. Create customer-facing scripts, communication templates, support playbooks, and Standard Operating Procedures (SOPs) in compliance with local regulations.
• Oversee the team's handling of all inbound inquiries regarding loan status, repayments, technical issues, and payment processing failures. Manage non-standard payment inquiries, including repayment difficulties, extension requests, and disputes, working closely with the Collections team.
• Set and monitor clear team KPIs, implement a QA framework to monitor interactions and ensure service quality.
• Analyze customer feedback, complaints, and contact drivers to identify systemic issues and risks. Provide structured feedback to the Product, Risk, and Collections teams to drive business improvements.
• Act as the primary owner for all escalated customer complaints.

Qualifications:

• 4+ years of experience in customer service management, ideally in the financial services or microfinance industry.
• Experience leading a team, preferably in a fast-paced environment.
• Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities.
• Proficiency with customer service management software and CRM systems.
• Ability to analyze data and derive actionable insights from customer feedback and service metrics.
• Bachelor’s degree in Business, Finance, Communications, or a related field. (Relevant work experience may substitute for formal education).

Job Responsibilities:

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Definitely needs to have MRI working experiences. Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.

Key Competences:

• System configuration and debugging
• Troubleshooting
• Replacement of spare parts
• On-site training

The Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via email, chat, and/or phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Escalate complex cases to the appropriate internal teams when necessary.
• Document customer interactions and resolutions accurately in internal systems.
• Collaborate with Operations, Finance, and other internal teams to ensure effective issue resolution.
• Follow established processes, policies, and service-level agreements (SLAs).
• Identify recurring issues and provide feedback to improve processes and customer experience.

Required Qualifications

• 2+ years of experience in a Customer Service, Support, or Operations-related role.
• Advanced English proficiency (spoken and written).
• Strong communication, problem-solving, and interpersonal skills.
• Ability to manage multiple cases simultaneously in a fast-paced, remote environment.
• High attention to detail and strong organizational skills.

Preferred Qualifications

• Experience supporting U.S.-based customers.
• Familiarity with CRM or ticketing systems (e.g., Zendesk, Salesforce, Freshdesk).
• Experience working in a remote or distributed team environment.
• Customer-focused mindset
• Strong ownership and accountability
• Adaptability and resilience
• Professional and empathetic communication
• Team collaboration

What We Offer

• Stable and growing company with offices based in Miami