Contact Center Recruitment Specialist

Financecolombia; Región Centro; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading media measurement company is looking for a Bilingual Contact Center Recruitment Specialist to work in a hybrid setup. This role involves engaging households for Nielsen ratings through phone recruitment. Candidates need to have strong communication skills and be flexible with work hours, including weekends. Comprehensive training will be provided, along with the opportunity to work with cutting-edge technology.

Servicios

Comprehensive training program

Flexible work schedules

Opportunity to work with technology

Formación

• Experience recruiting households via phone.
• Ability to conduct interviews and gather data.
• High-speed internet connection at home.

Responsabilidades

• Engage households to participate in Nielsen ratings.
• Meet performance and quality targets.
• Resolve objections from potential recruits.

Conocimientos

Phone recruitment experience

Data gathering and interviewing

Conflict resolution

Ability to build rapport

Flexibility in work hours

Descripción del empleo

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Bilingual Contact Center Recruitment Specialist is a Hybrid position responsible for consistently achieving phone recruitment, resolution, and installation targets. You'll utilize proven recruitment techniques to engage pre-determined households and persuade them to participate in Nielsen ratings across our various panels. This role requires a unique combination of skills and style, along with in-depth knowledge of Nielsen's operations. This role is a Hybrid position with a requirement to work in the office and has flexibility for working from home. The majority of the time will be spent working in the office.

Qualifications

• Recruit households for Nielsen ratings panels via phone
• Conduct interviews, gather data, and schedule installations
• Meet performance targets and quality standards
• Resolve objections and build rapport with households
• Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
• Work flexible hours, including evenings and weekends

What you can expect

• Above the Law Benefits
• Flexible Schedules: We offer a variety of shift options to accommodate diverse needs.
• Exact shift details will be discussed during the interview process.
• All candidates must be willing to work one weekend day per week.

What’s in it for me

• Comprehensive training program
• Opportunity to work with cutting-edge technology
• Join a global leader in media measurement

Additional Information

Please be aware that job‑seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you’re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.