Bilingual Call Center Agent

Grupo Modelo; Aguascalientes; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading beverage company is seeking a Bilingual Call Center Agent to join its team in Mexico. This role entails providing top-notch customer service and sales support to U.S.-based customers over the phone. Ideal candidates must possess a Bachelor’s Degree, advanced English skills, and at least one year of experience in customer service or sales. The position is on-site, requiring strong communication and organizational skills, as well as the ability to thrive in a fast-paced environment.

Formación

• Advanced English level (B2–C1) required for daily communication.
• At least 1 year of experience in customer service and/or sales.
• Experience with digital platforms for buying and selling is a plus.

Responsabilidades

• Handle inbound and outbound calls with U.S.-based customers.
• Provide support regarding claims, orders, and customer complaints.
• Perform telephone sales and follow up on assigned customer portfolios.
• Ensure achievement of sales and service objectives.
• Track and follow up on customer requests until resolution.

Conocimientos

Bilingual communication

Customer service skills

Sales orientation

Problem-solving skills

Organizational skills

Educación

Bachelor’s Degree

Herramientas

Microsoft Office

Descripción del empleo

Bilingual Call Center Agent

Location

On-site

Position Overview

We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States, providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English on a daily basis, as all customer interactions will be conducted in English.

This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound and outbound calls with U.S.-based customers in English.
• Provide support regarding claims, orders, and customer complaints.
• Perform telephone sales and follow up on assigned customer portfolios.
• Ensure achievement of sales and service objectives.
• Track and follow up on customer requests until resolution.
• Coordinate with internal teams such as sales, logistics, and technical service.
• Maintain accurate records in digital platforms and systems.

Requirements

• Education: Bachelor’s Degree (required).
• Language Skills:
• Advanced English level (B2–C1) – Mandatory.
• This is a 100% bilingual position; continuous communication with U.S. customers is required.
• Experience:
• At least 1 year of experience in customer service and/or sales processes.
• Experience using digital platforms for buying and selling is a plus.
• Technical Skills:
• Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms.
• Availability:

Desired Skills

• Excellent verbal communication skills in English.
• Strong customer service and problem-solving skills.
• Sales-oriented mindset with a focus on results.
• Ability to work in a fast-paced, phone-based environment.
• Team player with strong organizational skills.