Analyst, Program Operations

Warner Bros. Entertainment; Ciudad de México; Presencial; MXN 459,000 - 644,000; Jornada completa

Descripción de la vacante

A leading entertainment company in Mexico City is seeking a Specialist in Global Distribution Operations to track and ensure the timely delivery of content. The ideal candidate will possess strong communication and problem-solving skills, along with a minimum of 2 years of experience in related fields. The role involves working collaboratively to address content delivery challenges and enhance operational efficiency.

Formación

• 2+ years experience in multimedia QC/QA, content publishing, project or program management.
• Ability to engage and influence stakeholders at all levels.
• Experience in deadline-driven environments.

Responsabilidades

• Track content component delivery to ensure accuracy and timely publishing.
• Identify and monitor resolution of content delivery issues.
• Contribute to post-mortems and case studies to improve content access.

Conocimientos

Excellent communication skills

Problem-solving skills

Interpersonal skills

Critical thinking

Self-starter attitude

Educación

Bachelor's degree in business administration or related field

Descripción del empleo

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Overview

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role

We are seeking a dynamic and experienced Specialist, Global Distribution Operations, to join our organization.

The ideal candidate will play a key role in the end-to-end delivery of content to protect the best-in-class experience for our user base and drive operational efficiencies in a complex matrixed organization. The Analyst will collaborate with cross-functional departments to ensure the successful delivery and on-time publishing of content to our many distribution points and mirror the speed of scale required for the company.

The goal is to track and escalate any issues with content and work with resolver teams to ensure successful delivery and on-time publishing to our distribution points. The candidate will evaluate and refine existing processes to enhance operational efficiency across the media supply chain. The candidate must thrive in a deadline-driven environment, able to deftly navigate complex matrices of toolsets, teams and technology.

Your Role Accountabilities

• On-Time Publishing Operations
• Track content component delivery (Artwork, Metadata, Video, Global Localization) to ensure accuracy and monitor progress until successfully delivered and published to the distribution point
• Identify, escalate and monitor resolution of component delivery issues alongside resolver teams and cross-functional stakeholders
• Track content fulfillment findings, forecast trends, and identify operational hurdles and dependencies to improve content operational processes
• Contribute to post-mortems, case-studies and other exercises designed to drive improvements to on-time content access and customer experience across global distribution partners
• Adopt and embrace new operational projects and technology features, including following complex runbooks and procedures

General Content Operations

• Other duties may be required, as needed, involving overall project management related to on-time publishing, content QA, content scheduling, localization processing, rights availability tracking and more

Qualifications & Experiences

• Bachelor1s degree in business administration or a related field. Master’s degree is a plus.
• 2+ years experience in multimedia QC/QA, content publishing, project or program management, business, DTC or content operations, or a related field
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Exceptional problem-solving and critical-thinking skills
• Self-starter who thrives in deadline-driven environments

How We Get Things Done

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.