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Impiegata Commerciale jobs in United Kingdom
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Italian-speaking Customer Support Specialist - Athens (Greece)
Velenosi&Meredith
Firenze
Hybrid
EUR 30,000 - 50,000
16 days ago
Italian Customer Advisor Relocation Package to Athens, Greece
Cross Border Talents
Bologna
Remote
EUR 25,000 - 30,000
16 days ago
BACK OFFICE COMMERCIALE ESTERO
CercaSì Ricerca e Selezione del Personale
Arco
On-site
EUR 10,000 - 30,000
16 days ago
Italian-speaking Customer Support Specialist - Athens (Greece)
Velenosi&Meredith
Genova
Remote
EUR 28,000 - 38,000
16 days ago
Italian Content Review Specialist & Customer Support | Based in Portugal
Cross Border Talents
Napoli
On-site
EUR 25,000 - 35,000
16 days ago
Italian-speaking Customer Support Specialist - Athens (Greece)
Velenosi&Meredith
Padova
Remote
EUR 30,000 - 40,000
16 days ago
Italian Customer Advisor | Take Your First Professional Step in Athens, Greece
Cross Border Talents
Roma
Remote
EUR 30,000 - 50,000
16 days ago
Connect with headhunters to apply for similar jobsCustomer service representative
Velenosi & Meredith Consulting
Turbigo
On-site
EUR 10,000 - 30,000
16 days ago
Entry-Level Customer Advisor (Italian) Join a Global Company in Greece
Cross Border Talents
Torino
Remote
EUR 30,000 - 50,000
16 days ago
Italian speaking Customer Support Representative Portogallo
Cbtalents
Bologna
On-site
EUR 50,000 - 70,000
16 days ago
Customer Support Specialist Multilingual (Greece)
Cross Border Talents
Firenze
Remote
EUR 30,000 - 40,000
17 days ago
Italian Content Review Specialist & Customer Support | Based in Portugal
Cross Border Talents
Torino
On-site
EUR 20,000 - 30,000
17 days ago
Italian-speaking Customer Support Specialist - Athens (Greece)
Velenosi&Meredith
Udine
Hybrid
EUR 30,000 - 50,000
17 days ago
Italian-Speaking Customer Support Specialist
Cross Border Talents
Sicilia
Remote
EUR 30,000 - 50,000
17 days ago
Italian Content Review Specialist & Customer Support | Based in Portugal
Cross Border Talents
Bari
Hybrid
EUR 25,000 - 35,000
17 days ago
Customer Support Specialist (German) in Malta!
Cross Border Talents
Malte
Hybrid
EUR 25,000 - 35,000
17 days ago
Customer Service Agent
DAZN
San Michele Salentino
On-site
EUR 25,000 - 35,000
Full time
16 days ago
Job summary
A leading sports streaming service is seeking a Customer Service Agent based in San Michele Salentino, Italy. You will provide exceptional support across various communication channels, ensuring compliance and positive customer experiences. The ideal candidate has strong decision-making skills, previous customer service experience, and resilience under pressure. This full-time role offers various benefits and flexible working opportunities.
Benefits
Free access to DAZN
Lunch vouchers
Free coffee and snacks
Mental health support
Learning and development resources
Qualifications
- Previous experience in a customer-facing role delivering outstanding service.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work evenings, weekends, and bank holidays in a 24/7 operation.
Responsibilities
- Deliver exceptional customer service across all channels (voice, email, chat, social).
- Escalate service or product issues to the Customer Support Manager.
- Conduct KYC checks for new registrations.
Skills
Exceptional customer service
Strong decision-making skills
Resilience in handling challenging situations
Attention to detail
Strong computer literacy
Tools
Microsoft Office tools
Job description
Customer Service Agent
Department: 16-432 - Operations-Customer Services
Employment Type: Full Time
Location: Italy - San Michele Salentino
Description
Why Join DAZN?
At DAZN, we’re changing the way the world engages with sport and entertainment. Our Customer Service team plays a vital role in that journey — acting as the voice of our customers and ensuring every interaction is handled with care, professionalism, and efficiency.
As a Customer Service Associate, you’ll deliver outstanding support across multiple communication channels while safeguarding both our customers and our business by adhering to compliance and regulatory standards. You’ll be part of a fast-moving, customer-first environment, where every interaction is an opportunity to build trust, resolve issues, and create a world-class experience for our players.
You will be responsible for handling customer contacts across voice and non-voice channels, ensuring queries are resolved promptly, efficiently, and in line with strict compliance standards. You’ll manage inbound queries, conduct KYC checks, and escalate Safer Gambling, AML, or Fraud concerns as needed.
You’ll work towards KPIs that balance customer experience with regulatory protection, and you’ll always look for ways to improve our processes and ensure positive customer outcomes.
Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks!
What You'll Be Doing:
- Deliver exceptional customer service across all channels (voice, email, chat, social).
- Provide first contact resolution whenever possible, ensuring positive, engaging customer experiences.
- Follow up with customers when live resolution isn’t possible.
- Escalate service or product issues to the Customer Support Manager, acting as an early-warning system for wider issues.
- Conduct KYC checks for new registrations, ensuring compliance with identification and verification processes.
- Escalate Safer Gambling, Anti-Money Laundering, or Fraud concerns to the relevant teams.
- Work towards set KPIs and SLA targets, ensuring customer safety and strict regulatory compliance.
- Maintain a high Quality Assurance score that reflects DAZN’s service standards.
- Become an expert on our customers, products, and services to provide informed support.
What You'll Bring:
- Previous experience in a customer-facing role, delivering outstanding service.
- Resilience and confidence in handling challenging conversations or situations.
- Strong decision-making skills and excellent attention to detail.
- Ability to work under pressure in a fast-paced environment.
- A passion for achieving positive customer outcomes.
- Strong computer literacy, with proficiency in Microsoft Office tools.
- Ability to maintain confidentiality and data security at all times.
- Familiarity with compliance requirements and applying policy directives.
- Sports betting or gaming knowledge (advantageous).
- Flexibility to work evenings, weekends, and bank holidays in a 24/7 operation.
Benefits
Benefits include access to DAZN, lunch vouchers, free coffee and snacks, family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working (remove if role is 100% office based with shifts e.g. Broadcast Ops), and access to our internal speaker series and events.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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