Italian Content Review Specialist & Customer Support | Based in Portugal

Cross Border Talents; Bari; Ibrido; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading customer experience firm is seeking Italian-speaking professionals to join their team in Porto or Lisbon. In this role, you will provide customer support and moderate content across various platforms. The ideal candidate should be fluent in Italian and proficient in English. This opportunity comes with relocation support for eligible candidates and a welcoming bonus of 2,000 euros. Flexible working shifts are required, including weekends.

Servizi

Relocation Support

Welcoming Bonus

Competenze

• EU citizenship or valid residence/work permit in Portugal.
• Flexibility to work in rotating shifts, including weekends if needed.

Mansioni

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.
• Enforce compliance with platform policies.

Conoscenze

Fluent in Italian (C1 or higher)

Proficient in English (minimum B2)

Strong communication skills

Interpersonal skills

Descrizione del lavoro

URGENT HIRING WELCOME BONUS:2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal? Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

• Respond to inquiries via phone, email, or chat

• Assist with troubleshooting and issue resolution

• Provide accurate product and service information

• Maintain excellent customer satisfaction levels

Content Moderation:

• Review and evaluate user-generated content

• Enforce compliance with platform policies

• Escalate complex cases to specialized teams

• Ensure content quality, objectivity, and safety

What Were Looking For

• Italian fluency (C1 or higher)

• English proficiency (minimum B2)

• EU citizenship or valid residence/work permit in Portugal

• Strong communication and interpersonal skills

• Availability to work on-site in Porto

• Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

• EU ID or Passport

• Portuguese Residence Card

• Manifestação de Interesse (SEF proof of registration)

• Visa holders (eligibility confirmed case by case)

If you're a Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!