Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1)

Global People Sphere; Torino; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A customer operations firm is looking for an Operations Customer Expert to join their team supporting the Italian market in Portugal. Responsibilities include assisting customers through various communication channels, resolving inquiries, and maintaining records. The role offers a gross monthly salary of €1,050 or €1,379, depending on the housing arrangement. You will benefit from health insurance and performance-based bonuses while working in a multicultural and international environment.

Servizi

Health insurance

Monthly allowances

Performance bonuses

Competenze

• Ability to respond to customer requests efficiently via various channels.
• Experience in handling support tickets and resolving issues.
• Capacity to conduct outbound calls to promote products and collect feedback.

Mansioni

• Respond to customer requests via email, chat, and calls.
• Handle support tickets related to general queries and refunds.
• Maintain accurate records using CRM tools.

Conoscenze

Customer service skills

Communication skills

CRM usage

Descrizione del lavoro

Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)

Join to apply for the Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1) role at Global People Sphere

Position: Operations Customer Expert

Location: Lisbon, Portugal

Market: Italian-Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escale cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month

Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month

Includes:

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal? A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!