Work in Portugal - Customer Operations/Italian Market

Cross Border Talents; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries, maintaining records, and meeting performance goals. Ideal candidates are fluent in Italian and have experience in customer service. The position offers a competitive salary and benefits, including health insurance and potential bonuses, while providing a multicultural work environment.

Servizi

Health insurance

Training allowance

Meal allowance

Potential productivity bonus

Competenze

• Experience in responding to customer requests via email, chat, and phone.
• Ability to achieve performance goals and respect deadlines.
• Strong communication skills to enhance customer relationships.

Mansioni

• Respond to customer requests through multiple channels.
• Handle support tickets and call users for resolutions.
• Maintain accurate records using CRM tools.

Conoscenze

Customer service experience

Fluent in Italian

CRM tool experience

Descrizione del lavoro

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,050 / month
Includes:

• Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit-in-kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,379.00 / month
Includes:

• Higher base salary (no apartment benefit)
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance-based)

Training Information

• Schedule: 8 hours/day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• Italian holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!