Waiter/Waitress

Bulgari Hotels & Resorts; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury hotel brand in Milan is seeking an experienced Waiter/Waitress to deliver an exceptional dining experience. You will be responsible for impeccable service, guest interaction, and compliance with high standards of luxury hospitality. Ideal candidates have previous experience in luxury settings and a strong knowledge of food and beverage service standards. This role demands elegance, attention to detail, and the ability to work flexible shifts. Join us to embody the brand's commitment to luxury and excellence.

Competenze

• Previous experience as a Waiter/Waitress in a luxury hotel or high-end restaurant.
• Fluent in English; Italian and additional languages are considered a plus.
• Strong knowledge of food & beverage service standards.

Mansioni

• Deliver impeccable food and beverage service in all assigned outlets.
• Welcome guests with professionalism and warmth.
• Ensure compliance with hygiene, safety, and HACCP regulations.
• Collaborate effectively with kitchen and bar departments.

Conoscenze

Food & beverage service standards

Excellent communication skills

Fluent in English

Attention to detail

Ability to work under pressure

Descrizione del lavoro

Department: Food & Beverage

Reports to: Food & Beverage Director

Location: Bvlgari Hotel Milano

Role Overview

The Waiter/Waitress at Bvlgari Hotel Milano is a key ambassador of the Bvlgari brand, responsible for delivering an exceptional, refined, and personalized dining experience in line with Bvlgari Hotels & Resorts standards, Marriott International policies, and Leading Quality Assurance (LQA) guidelines. This role requires a strong attention to detail, natural elegance in service delivery, and a genuine passion for luxury hospitality.

Key Responsibilities

• Deliver an impeccable food and beverage service in all assigned outlets, ensuring consistency with Bvlgari service philosophy
• Welcome guests with professionalism, warmth, and discretion, anticipating their needs and preferences
• Present menus, provide accurate information on food and beverage offerings, and make refined recommendations
• Take orders efficiently and accurately, ensuring proper communication with kitchen and Bar teams
• Serve food and beverages according to Bvlgari presentation and timing standards
• Ensure tables, stations, and service areas are always perfectly set and maintained
• Handle guest requests and complaints promptly, professionally, and in line with luxury service recovery standards
• Promote upselling opportunities while maintaining a non-intrusive, guest-centric approach
• Ensure compliance with hygiene, safety, and HACCP regulations

Brand, Standards & Compliance

• Act at all times as a Bvlgari brand ambassador, embodying elegance, discretion, and attention to detail
• Comply with Bvlgari Hotels & Resorts service standards, including grooming, posture, language, and service rituals
• Adhere to Marriott International policies and procedures, including Code of Conduct, safety, and operational standards
• Consistently meet and exceed Leading Quality Assurance (LQA) service expectations and audit requirements
• Maintain full compliance with internal SOPs, brand standards, and training programs

Teamwork & Collaboration

• Work closely with the Food & Beverage team to ensure seamless service flow
• Collaborate effectively with kitchen, bar, and other hotel departments
• Support new team members through example and adherence to service culture
• Participate actively in daily Line Ups, training sessions, and service improvement initiatives

Requirements & Qualifications

• Previous experience as a Waiter/Waitress in a luxury hotel or high-end restaurant
• Strong knowledge of food & beverage service standards
• Excellent communication and interpersonal skills
• Fluent in English; Italian and additional languages are considered a plus
• Professional appearance and adherence to grooming standards
• Ability to work flexible shifts, including weekends and holidays
• Strong attention to detail, composure under pressure, and a guest-oriented mindset

This job advertisement is addressed to both sexes, pursuant to Laws 903⁄77 and 125⁄91, and to people of all ages and all nationalities, pursuant to Legislative Decrees 215⁄03 and 216⁄03.