UNIQLO MANAGEMENT CANDIDATE - GRADUATE PROGRAMME ITALY

株式会社プラネット; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global retail leader in Italy is seeking graduates for its dynamic Management Candidate program. This opportunity offers hands-on experience, beginning as a Customer Advisor and progressing through various roles to become a Store Manager. Ideal candidates will possess a relevant degree, flexibility to work varied shifts and move cities, and a B2 level in Italian. The program emphasizes leadership skills and operational management through practical training and mentorship, paving the way for a successful retail career.

Competenze

• Right to work full-time in Italy without sponsorship.
• Available to work full-time from end of February or end of August.
• B2 level proficiency in Italian.
• Willingness to work weekends and various shifts.
• Ability to relocate across different cities.

Mansioni

• Work as a Customer Advisor to master shop-floor standards.
• Create and adjust daily work schedules for the team.
• Support the Store Manager in all operational aspects.
• Engage in business projects with a mentor.

Conoscenze

Customer service

Team leadership

Flexibility

Operational management

Formazione

Bachelor's or Master's degree

Descrizione del lavoro

THE OPPORTUNITY EXPLAINED BY ONE FORMER GRADUATE HIRE

As we continue to grow, every year, an average of 800 graduates around the globe join the “UNIQLO Management Candidate” graduate programme, also called UMC. In Europe, we have opportunities in France, UK, Germany, Belgium, Netherlands, Sweden, Denmark, Spain and Italy.

Park Piao, a recent graduate of the UMC programme in Denmark, shared his experiences of the past year. He started off as a UMC in UNIQLO in September 2019 and within 18 months, he was able to obtain his Store Manager license and become a part of the leadership team of the Danish Store UNIQLO STRØGET . In 2023, Pack was able to bring his store into the top 10 globally, all thanks to his strong leadership skills and the knowledge he gained from the UMC programme.

What attracted you to the company and its graduate programme?

The biggest factor that motivated my decision to join the company was the connection between what I believe in and what UNIQLO stands for. Indeed, the company strives to grow in harmony with society and make everyone’s life better one piece of clothing at a time. The UMC scheme was a particular fit for me because I was looking for a position where I could be versatile and have a broad variety of career opportunities. I believe that the UMC scheme was the right springboard to help me fulfil my future ambitions.

What does a typical day look like as a member of UNIQLO’s graduate scheme?

Each day starts with an energetic team-talk with all store members. It is the opportunity to discuss business performance and opportunities, focus areas for the day and of course new ideas on how to make customers happy! I also had daily time allocated to learn and practice something new with my trainer. Everything I have learned comes from trials and errors: trying to handle new responsibilities, receiving feedback and gradually mastering one new skill at a time. This hands-on approach of learning has been the best way for me to deeply understand our business: customers, colleagues and sustainable growth. Becoming a well-rounded leader requires to practice many skills over and over again; starting from customer service to shop floor management, sales and stock planning, staff development, P&L optimisation…

What has been the biggest challenge as a graduate?

It is a challenging programme, for sure. At the beginning, I felt excited but also somewhat overwhelmed with a lot of new information, new people and new responsibilities. UNIQLO is an incredibly fast-paced business. The CEO, COO, General Manager have high expectations because they have, for some of them, graduated from the same programme themselves. They know that they should both stretch you and support you. Everyone in the team is always willing to help anytime, anywhere. If you are determined to work hard, you can make it! The outcome is so rewarding: I have started to acquire in-depth business leadership knowledge and experience which are fundamental to further grow my career in the future.

Where do you see your career going in the future?

My short-term goal is to become country manager for UNIQLO Denmark & Southern Sweden, driving the expansion in these markets. My dream is to make UNIQLO become the most beloved brand in Scandinavia. As for my long-term professional goal, I have decided to remain open to all of the many different career possibilities that UNIQLO offers. Let me work hard, achieve results and see where the future takes me!

STRUCTURE OF THE UMC PROGRAMME

Month 1 to 4: Brand Ambassador

You will work as a Customer Advisor in the store to master the UNIQLO shop-floor standards and processes which includes RFID checkout, omni-channel services, customer service, fitting rooms, deliveries, replenishment and more! We believe that effective leadership begins with setting an example in the small yet vital tasks that create a unique customer experience while gaining the trust of your team. Alongside the on-the-job training, you will discuss with your COO your career aspirations, learn from successful leaders who started as a UMC, and participate to people management workshops.

Month 5 to 6: Supervisor

Now you are a UNIQLO shop floor master! With this new role come managerial responsibilities that require you to create and adjust the daily work schedule for your store team, and provide training and feedback to achieve sales and customer satisfaction. You will also begin your operations management training and take charge of inventory ordering and performance for a specific product category. Furthermore, you will engage in a stimulating business project with a mentor and have the opportunity to meet the leaders of various departments.

Month 7 to 12: Assistant Store Manager

During this 3rd rotation, you will be responsible for supporting the Store Manager in all operational aspects of the store to ensure optimal business performance. This includes creating strategic shop floor layouts, adjusting weekly schedules based on sales targets, developing training plans to improve efficiency and talent, performing daily audits of store presentation, and taking action to maintain the highest standards. You will also have the opportunity to visit other stores outside of your country to learn from their management practices and apply those learnings to your own store.

Upon completion of the programme, your skills and knowledge will be evaluated to determine if you require further development or if you are ready to become the next Store Manager of a multi-million revenue store. Many former UMCs in Europe have utilized their experience as Store Managers to take on additional leadership roles in store operations, sustainability, in-store marketing, omni-channel, and HR.

What are the requirements?

• You have the right to work on a full-time permanent basis in the country you've applied for. We do not sponsor work visa
• You are available to start working full time from either end of February or end of August
• You speak the local language, at B2 level as a minimum, if applying in Germany, Italy, Spain, France, Belgium and Netherlands. You speak any Scandinavian language if applying for Sweden and Denmark
• You hold or are about to obtain a bachelor or master
• You are flexible to work at weekends and across various shifts
• You must be able to move to different cities across the country you have applied for

CAREER PATH

Along the path, you may be given the opportunity to grow your business experience by taking a rotation in a different department, different city or country within or outside of Europe.

SELECTION PROCESS

• STEP 1 Online Application
• STEP 2 Online Individual Assessments
• STEP 3 Group Assessment
• STEP 4 First Interview + Store Visit
• STEP 5 Final interview
• Offer of Employment

Parts of our recruitment process are conducted online. You will need access to a computer with a webcam and stable Wi-Fi network.