Transport Manager

sennder; Milano; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A digital freight forwarder in Milan is seeking a Manager, Account Management to lead the Control Tower team ensuring exceptional client service and operational excellence. The ideal candidate has over 6 years of experience in account management, demonstrated leadership, and strong communication skills in both Italian and English. Join us in transforming road logistics through digital innovation.

Competenze

• At least 6 years of experience in account management, planning or customer service.
• Minimum of 3 years in a management role with direct client interaction.
• Proven track record of leading high-performing teams.

Mansioni

• Lead the Control Tower Account Management team for client service.
• Manage client relationships and ensure contractual SLAs are met.
• Develop detailed management reports and insights for leadership.

Conoscenze

Client-Focused Leadership

Team Management

Communication Skills

Analytical Thinking

Problem Solving

Collaboration

Stress Management

Formazione

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field

Master’s degree (preferred)

Descrizione del lavoro

Overview

sennder is Europe’s leading digital freight forwarder. In a traditional industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with courage and the power of data to unlock endless and sustainable capacity at exceptional quality. We are growing and looking for a Manager, Account Management in our Milan office to help revolutionize road freight logistics.

What you will do in this role

As a Manager, Account Management at sennder, you will lead the Control Tower Account Management team to ensure outstanding client service, effective communication, and achievement of contractual service level agreements (SLAs). This role serves as the primary liaison between the client and the Control Tower, focusing on building and maintaining strong client relationships while driving operational excellence and team performance. This leadership role requires strong organizational abilities, the ability to manage medium-sized teams, strong communication and negotiation skills, and a deep understanding of logistics and supply chain management.

Responsibilities

Client Relationship, Planning and Revenue Management :

• Act as the primary point of contact for the client for planning and forecasting, ensuring contractual standards are met and building a long-term vision over the strategic partnership with the client.
• Handle client escalations, working with the Carrier Management Team to resolve issues promptly by aligning Control Tower activities with business needs.
• Analyse and elaborate volumes’ planning and forecasts with the Carrier Management team, ensuring network optimization and adherence to unit economics and budgeted financials.
• Organize and lead regular client meetings to review performance, discuss opportunities for improvement, and present innovative solutions.
• Identify opportunities to expand service offerings, retain business, and increase revenue by adjusting the lanes portfolio and presenting tailored solutions.
• Ensure client systems and tools are used effectively, supporting technology enhancements and incremental client adoption.
• Manage, mentor, and motivate a team of Operations Planners to deliver exceptional customer service.
• Set clear performance objectives, monitor KPIs, and provide regular feedback and coaching.
• Foster a collaborative and client-focused culture within the team, encouraging continuous improvement.
• Support Control Tower Supervisors in organizing team shifts to generate efficiency while ensuring a positive employee experience.

Operational Management, Performance and Reporting :

• Ensure that all client SLAs and contractual obligations are consistently met or exceeded.
• Monitor network-specific KPIs, prepare internal performance reports, and share insights with clients and internal stakeholders.
• Collaborate with the Carrier Management team to align operational capacity with client needs and resolve service-related issues.
• Develop and deliver detailed management reports and regular Business Reviews for senior leadership and the client, highlighting achievements and areas for improvement.

Process Improvement :

• Identify inefficiencies in account management processes and implement solutions to enhance productivity and client satisfaction.
• Work with relevant departments to integrate best practices, ensure compliance, and drive overall business efficiency; implement Account Management SOPs.
• Collaborate with other company functions, such as Operations Quality, Operation Excellence and Procurement on cross-functional projects to boost efficiency and improve financial performance.

Required Skills and Competencies :

• Client-Focused Leadership: Strong ability to manage client relationships at a strategic level while driving operational results.
• Team Management: Proven track record of leading and developing high-performing teams in a dynamic environment.
• Communication Skills: Exceptional verbal and written communication skills to engage with clients and internal stakeholders.
• Analytical Thinking: Ability to analyze performance metrics, identify trends, and propose actionable solutions.
• Problem Solving: Skilled in managing escalations and resolving complex client challenges with urgency and precision.
• Collaboration: Ability to work cross-functionally with Carrier Management and other departments to align goals and priorities.
• Stress Management: Ability to perform under pressure and manage workloads during peak periods.

What we are looking for

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (Master’s degree preferred).
• At least 6 years of experience in account management, planning or customer service, preferably within logistics, freight forwarding, or supply chain management, with a minimum of 3 years in a management role.
• Experience managing teams and working directly with clients in high-pressure environments.
• Expertise in managing complex client relationships and third-party logistics providers and strong decision-making.
• Strong doer mindset with effective communication and interpersonal skills and a proactive approach to getting things done.
• Strong proficiency in Italian and English; another language is a plus but not required.

sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company combines sennder’s digital focus with Poste Italiane’s distribution expertise.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways. In a traditional industry, we are growing and moving fast to digitally automate all road logistics processes. We are building a curious team driven by an ambitious desire to solve the toughest logistics puzzles.

What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to join us on this journey and be part of one of Europe’s inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

At sennder, we value humility and an inclusive culture and environment of continuous learning. We encourage applicants from all backgrounds. Diversity drives our innovation and we offer a collaborative, dynamic, international work environment. Please apply even if you meet only part of our listed criteria.

If you have any questions or need special accommodation please reach out to us. Your journey with sennder begins when you apply.

We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.