Tour Leader, Active and Cycling - Italy

Intrepid Travel; Napoli; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A global travel company is seeking a Tour Leader in Italy to inspire travelers by providing exceptional service and leading various outdoor activities. The ideal candidate will have excellent communication skills in English and Italian, along with strong customer service experience and a valid Environmental Hiking Guide license. This freelance role requires flexibility during peak seasons and the ability to lead physical activities such as hikes and cycling trips. Enjoy perks like travel coverage, training opportunities, and discounts.

Servizi

Diverse travel opportunities

All accommodation included

Access to training programs

Amazing travel discounts

Recognition through awards

Competenze

• Must have strong customer service experience with genuine rapport building.
• Required to have a high fitness level, able to lead 10–15km hikes or 70–80km cycling days.
• Full rights to work in Italy are essential.

Mansioni

• Provide amazing customer service and travel advice.
• Ensure the safety and well-being of your travellers.
• Host, lead and execute tours to budget.

Conoscenze

Excellent communication skills in English and Italian

Strong customer service experience

Solid hiking and/or cycling experience

Basic computer skills

Formazione

Valid GAE Licence – Environmental Hiking Guide

Descrizione del lavoro

3 days ago Be among the first 25 applicants

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people

Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real‑life experiences? As a Tour Leader you will do just that.

Responsibilities

• Provide amazing customer service and travel advice – guide hikes, market visits, craft workshops, or home‑cooked meals with local families.
• Ensure the safety and well‑being of your travellers, handling difficult situations calmly and professionally.
• Host, lead and execute tours to budget, following the itinerary and fulfilling administrative duties.
• Share your passion for travel with our customers.

What you need to be considered

• Excellent communication skills in English and Italian.
• A valid GAE Licence – Environmental Hiking Guide (Professional Qualification), covering guiding on foot, by bike, kayak and other non‑motorised activities.
• Strong customer service experience with genuine rapport building.
• Solid hiking and/or cycling experience, including practical knowledge of equipment and basic maintenance.
• High fitness level, able to lead 10–15km hikes or 70–80km cycling days.
• Travel and guiding experience in Italy and across Europe, with enthusiasm for sharing these regions.
• Basic computer skills, including email, Word and Excel.
• Full rights to work in Italy (we cannot assist with work rights).

What you need to know

• This is a freelance agreement role with flexibility in when and how you work, but strong availability during peak seasons (May–June and September–October) is essential.
• Recruitment of leaders is ongoing; training and onboarding scheduled for March 2026.
• With extended hours, regular hiking/cycling activities and constant engagement with travellers, you must be mentally and physically prepared for the demands of the role.
• You will need to be comfortable spending time away from home; some tours run for up to four weeks.
• You’ll be leading trips across Italy and can view example itineraries at www.intrepidtravel.com.

Please note: Over the Christmas and New Year period we will pause active recruitment. We’ll resume reviewing applications in January.

Work perks

• Diverse departures throughout the year – hiking, biking, festival, family, premium, foodie trips.
• Travel to the trip start (and home again) included and covered by us.
• Some meals and all accommodation included.
• Access to learning and development programs, e‑learning and comprehensive tour leader training before you start.
• Internal career opportunities.
• Amazing travel discounts for you to experience Intrepid as a passenger.
• Recognition and celebration with awards nights and the chance for top performers to travel to our yearly Global Summit.
• Opportunity to support not‑for‑profit Intrepid Foundations projects.

Our people and values

We are made up of 71 nationalities in over 30 countries and embrace diversity, equity and inclusion. We encourage applications from people of all backgrounds, including First Nations people, LGBTQI+ people, those living with a disability, those from disadvantaged backgrounds, and all ethnicities, races, and religions.

We are Real. Together. Ambitious. Impactful. These values are more than words—they are the pillars of our success.

Accessibility support

If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location and the adjustments required, and we will be in touch to support your application.